Info and forum posts by 'gadjobeen'

RE: Gladiator problems on the Gundig player!

Hi Derek,

I own a Grundig 210A and have had the same problem with disc 2 in the Gladiator pack. Having phoned Grundig & Mastercare (Dixons), I eventually phoned Sony Pictures Entertainment (SPE), who own Columbia Tristar, who issued the disc.

I was put through to the relevent department at SPE and they are aware of the incompatibility issue with disc 2. They assured me that they were looking into it and would have a resolution by early next week. They took my name and number and promised faithfully to get back to me with the resolution they propose.

It`s not just the Grundig 210A, the Proline, Matsui and Wharfdales all have the same problem, apparently, all these machines are built in the same factory and have the same inards.

You can call Sony Pictures Entertainment UK in London, on 0207 533 1000 ( I got the number from directory enquiries so it`s no secret, I hope!). Tell the receptionist you have a dvd related problem and you`ll be put through.

Sony did apologise for the problem and stated that they were happy for anyone experiencing the same fault to contact them so that they can monitor exactly how many machines are affected by this Gladiator Disc 2 issue.

I was told to keep hold of the disc until they come up with a solution. I can only wait and see if they are as good as their word, but felt confident the person I spoke to was genuine enough.

I know this doesn`t solve the problem, but let`s hope if everybody experiencing this problem complains to the disc manufacturers, a standard will eventually be met so that all players will do what they advertise. i.e. play all region 2 discs.

Hope this helps,

Gadjo

This item was edited on Tuesday, 28th November 2000, 01:14