Page 1 of 4400 on DVD from (yeah ok I know they suck) DVDSoon

http://www.dvdsoon.com/show-title-details.xml?uid=126446"" target="_blank">
It`s like around £10 shipped.

DVDSoon don`t suck. I`ve had a fair number of things from them without problems.

Yes they do........this is the rc[at]p I have been receiving from them in regard to the cancellation of my ROTK box set.....

Read from the bottom upwards.....



So, you were selling defective copies of this box set to people??

It made no mention of them being a special price because they were defective!

Anyway, I give up with this...you clearly have no idea of what `customer service` means because you have certainly not given me `the customer` the service I deserve.

I have absolutely no intention of buying from your company again and will also inform my friends of your lack of `customer service`.

Please therefore refund my credit card without any further delay and add the 10% interest that I had to pay while my order for a non-existent `defective` item was `pending`.

Yours extremely dissatisfied.

Mr #####################)

>From: "DVDSoon.com - Customer Service" <ofni[at]moc.noosdvd>
>To: #########################
>Subject: Re: DVDSoon.com / Order cancellation for Lord of the Rings
>Date: Mon, 11 Jul 2005 15:53:56 -0400
>
>Dear Sir.
>
>My apologies for the matter , but the order for that product was
>part of a special deal.
>
>Therefor that is why it was such a good price , due to the fact that
>these were defect.
>
>We can simply not just send out a product for which we paid a higher
>price for an item the client has paid a lower price.
>
>In that matter a credit was placed in your account and another non
>refundable credit was placed as well for the inconveniance.
>
>I apologize for the inconvenience.
>
>If you need anything else please do contact me once again.
>
>
>

---

>Eric Saindon
>Customer Service Center
>Centre De Service à la Clientèle
>DVDSoon.com
>
>We are proud to inform you that DVDSoon.com has been selected as
>the "best Canadian web DVD retailer" by the Canadian Home
>Entertainment industry, during the 2th annual Canadian Entertainment
>Network Awards (CENA), which was held in Toronto, on April 26, 2005.
>
>>########## wrote:
>
>>Hello again,
>>
>>Firstly, will someone actually read my email instead of fobbing me
>>off with standard responses?
>>
>>Once again, your customer service is appalling and I do not for one
>>minute believe that you had `defective` stock delivered...if so,
>>surely your supplier should send you non-defective stock to replace
>>it!! (and I guess they have because you are now selling it!)
>>
>>Once you have accepted my payment you have entered in to a contract
>>to supply me with these goods - you still have the same item on
>>your website and again, althouth it is has now increased in price,
>>you are obliged to supply it.
>>
>>If you have products that go down in price - do you refund the
>>people that bought them at a higher price??
>>
>>As already asked, please forward my complaint to a managing
>>director as I am fed up with these standard responses.
>>
>>#########
>>
>>
>>
>>>>
>>
>>
>>
>>
>>
>>
>>
>> >From: "DVDSoon.com - Customer Service" <ofni[at]moc.noosdvd>
>> >To: ##############################
>> >Subject: Re: DVDSoon.com / Order cancellation for Lord of the
>>Rings
>> >Date: Thu, 07 Jul 2005 10:46:21 -0400
>> >
>> >Dear Sir:
>> >
>> >This was a special promotion and unfortunately the last batch
>> >received for this specific promotion was defective.
>> >
>> >We sincerely apologize for this inconvenience.
>> >
>> >Thank you for your comprehension.
>> >
>> >If you have any other questions or concerns, please do not
>>hesitate
>> >to contact us.
>> >
>> >Jacqueline Nelson
>> >Customer Service
>> >DVDSoon.com
>> >
>> >We are proud to inform you that DVDSoon.com has been selected as
>> >the "best Canadian web DVD retailer" by the Canadian Home
>> >Entertainment industry, during the 2th annual Canadian
>>Entertainment
>> >Network Awards (CENA), which was held in Toronto, on April 26,
>>2005.>> >
>> >
>> >######### wrote:
>> >
>> >>I`m sorry but your reply really isn`t good enough!!!
>> >>
>> >>You have the EXACT SAME ITEM for sale on your website right
>>now!!
>> >>
>> >>I am not asking for a higher priced item - I am asking for the
>>item
>> >>I ordered 6 weeks ago!!
>> >>
>> >>Just because the price has changed is NOT a reason to cancel my
>> >>order!!
>> >>
>> >>Do you refund people the difference when items go down in
>>price?? I
>> >>bet not!
>> >>
>> >>Please re-instate my order now or put me in touch with your
>> >>managing director because this service is outrageous and in 6
>>years
>> >>of using the internet I have never been so badly treated as a
>> >>customer.
>> >>
>> >>Mr ##########
>> >>
>> >>>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> >From: "DVDSoon.com - Customer Service" <ofni[at]moc.noosdvd>
>> >> >To: ######################################
>> >> >Subject: Re: DVDSoon.com / Order cancellation for Lord of the
>> >>Rings
>> >> >Date: Wed, 06 Jul 2005 10:42:47 -0400
>> >> >
>> >> >Dear Sir.
>> >> >
>> >> >My apologies for the matter , but as explained in my last
>>e-mail
>> >>we
>> >> >will not be sending out these items.
>> >> >
>> >> >These items were part of a deal and since they are defect we
>> >>cannot
>> >> >send a higher paid and priced item to compensate.
>> >> >
>> >> >I apologize for the inconvenience.
>> >> >
>> >> >If you need anything else please do contact me once again.
>> >> >
>> >> >
>> >> >

---

>> >> >Eric Saindon
>> >> >Customer Service Center
>> >> >Centre De Service à la Clientèle
>> >> >DVDSoon.com
>> >> >
>> >> >We are proud to inform you that DVDSoon.com has been selected
>>as
>> >> >the "best Canadian web DVD retailer" by the Canadian Home
>> >> >Entertainment industry, during the 2th annual Canadian
>> >>Entertainment
>> >> >Network Awards (CENA), which was held in Toronto, on April 26,
>> >>2005.
>> >> >>> >> >
>> >> >##### ##### wrote:
>> >> >
>> >> >>
>> >> >>
>> >> >>Hi,
>> >> >>
>> >> >>I am VERY disappointed with this! Especially as I ordered
>>this
>> >>item
>> >> >>on the 24th May!!!
>> >> >>
>> >> >>Your service is appalling.
>> >> >>
>> >> >>I do not want a credit for the amount and would like to wait
>>for
>> >>a
>> >> >>non-defective copy please - there is nothing else I want from
>> >>your
>> >> >>website and this was a present for my brother.
>> >> >>
>> >> >>I am stunned that you have taken so long to advise me of this
>>-
>> >>it
>> >> >>is totally ridiculous.
>> >> >>
>> >> >>You also still have the item on your website and IN STOCK!!!
>> >> >>Pleasae send me a copy without further delay.
>> >> >>
>> >> >>http://www.dvdsoon.com/show-title-details.xml?uid=116197
>> >> >>
>> >> >>##### #####
>> >> >>>> >> >>
>> >> >>
>> >> >> >From: ofni[at]moc.noosdvd
>> >> >> >To: ################
>> >> >> >Subject: DVDSoon.com / Order cancellation for Lord of the
>> >>Rings
>> >> >> >Date: Mon, 4 Jul 2005 15:40:39 -0400 (EDT)
>> >> >> >
>> >> >> >Dear DVDSoon.com Client,
>> >> >> >
>> >> >> >Firstly, we would like to apologize for the delay of our
>> >> >>response. We had technical difficulties in sending this
>>message.
>> >> >> >
>> >> >> >We regret to inform you that we have cancelled order
>>########,
>> >> >>for the item `LORD OF THE RINGS: RETURN OF THE KING (GIFT
>>SET):
>> >> >>PLATINUM EDITION `. The item we have received was defective.
>> >> >>Unfortunately, we do not know when it will be made available
>> >>again.
>> >> >>It was therefore decided to have this order cancelled.
>> >> >> >
>> >> >> >A DVDSoon.com credit has been issued to your account. You
>>can
>> >>use
>> >> >>this credit to place a new order.
>> >> >> >
>> >> >> >Also, a 10CAD non-refundable credit has also been issued to
>> >>your
>> >> >>account as compensation.
>> >> >> >
>> >> >> >We sincerely apologize for this inconvenience.
>> >> >> >
>> >> >> >Thank you for your comprehension.
>> >> >> >
>> >> >> >The DVDSoon.com Team
>> >> >>

why take life so seriously..its not like you are going to make it out alive

This item was edited on Tuesday, 12th July 2005, 14:15

No, DVDSoon don`t suck; I`ve had good stuff from them - well packaged for the extra 1 CAD and good deals as posted on this forum. I did get my ROTK gift set from them for approx £19 and it`s great. However, certainly the saving isn`t worth bursting a blood vessel over. I noticed them for £25 in Woolworths in Bromley (SE London) at the weekend. Maybe spend the 10CAD credit wisely, get out to Woolies and cheer yourself up.

They stink up the gaff. Used them twice, on both occassions they held my money for a month before dispatching. Will never use them ever again!

IQuote:
noticed them for £25 in Woolworths in Bromley (SE London) at the weekend. Maybe spend the 10CAD credit wisely, get out to Woolies and cheer yourself up.

Already bought it in Woolworths last week....10 ca$ is worthless as you have to pay postage now (and didn`t when I ordered)

Their customer services is non-existent.

Don`t need to cheer up...happy as a happy person on a happy day in happy land......just don`t like people taking my hard earned money, keeping it for 6 weeks and then saying I can`t have what was ordered. Seems it`s not the first time with dvdsoon either......THEY SUCK!


why take life so seriously..its not like you are going to make it out alive

This item was edited on Tuesday, 12th July 2005, 14:35

If you look on Amazon.co.uk marketplace, it`s only a tenner. You have to pay postage, but I think it`s only just over a quid, and it`s despatched from within the uk.
I think this link should work....
http://www.amazon.co.uk/exec/obidos/tg/detail/offer-listing/-/B0006I01YG/new/ref=sdp_newd_h_/026-2936373-8950835?tag=myrev09-21

I couple of years ago I defended DVDSoon against charges of being crap, but never again. I bought a double DVD (Ice Age & Garfield) as a Christmas pressie for the missus. I preordered it in October and its release date was 28 Dec (belated pressie), They took the money in October, marked the order as `Packaging` on 29 Dec, where it stayed for a month, when I wrote to them they told me that excessive demand had caused a backlog and it was on its way. In February it was marked as `In Transit`, in March they told me that it was no longer available, so I told them to send the french language version which was still being advertised, 2 weeks later they said this wasn`t available either, they refused to give me a full refund, but credited my account instead. By the time my girlfriend got her copy of Garfield it was being sold for less than a £5 in the shops, but I ended up paying about £10 to use some of the credit I had with DVD Soon . . . now tell me they aren`t crap.

DVD SOON are RUBBISH.

Ok - if they get your order right then fine BUT when they get it wrong they put you through the hoops in such a way that it is obviously designed to make you give up and them keep your money.

A seller should NOT be judged by when things go right - it is the way a seller deals with a problem that shows how good they are. When there is a problem THEY ARE RUBBISH.

DVD SOON seldom have anything in stock. They hold your money for 1 month to generate interest whilst they go about ordering the item from their suppliers.

My two looooooooong orders were all marked as in stock and ready to dispatch within 48 hours, why did they take a month?

Are there any other reliable region 1 sites other than Play and CD Wow?