Page 1 of AXA life insurence

at the end of april i took out life insurence with axa via a broker site who dealt with sorting it out for me.recieved some documents from axa to check they had all my details correct and was told my account was active and that they would send out my package information.i still have not recieved the stuff from axa and keep asking the broker who sorted it out about it and they keep saying it has been sent out and i should have recieved it, about 3 or 4 copies are ment to have been sent now.2 payments have been taken out by axa but i am abit worried as i havent recieved any of the package info after so long as i know they have my correct address as they sent the details for me to check.The bloke from the broker company said this is very rare but am i right to be worried or is it just one of those things?the bloke from broker site said my axa account is active so not to worry about being covered but surely i should have recieved somethin by now