Page 1 of Help required From Telephone Engineer

I am having a problem with my telephone. The problem is that my cordless telephone rings once or twice then stops ringing. I press the talk button on the phone and can then connect the call. When ring home I can hear the ring tone once then it all goes quite. I hang on knowing that the phone call will connect if someone answers the phone at home.
My setup is an extension lead kit that runs from a phone socket in my bedroom to the spare room where the computer is located, from there the lead is run down stairs where the double socket is plugged into the one and only BT wall socket. The cordless phone located downstairs is the plugged into the double socket at the end of the extension kit.
This setup worked fine until a week or so ago, then the problem outline above started. The internet connection works fine with this setup, the cordless phone also works all be it with the `ring` problem. The cordless phone works fine when the double socket is removed from the BT socket and it is plugged in directly. I thought the problem was with the cordless pune but when I exchange a `normal` corded phone for the cordless phone I still have the same `one ring` problem. I only other thing I can think of is that the extension lead may have become damaged under the wooden flooring in the hall, but then I would have expected a problem with the PC connection located up stairs?

Any help or advice would be appreciated. Thanks. Terry

It seems loke the "bell ring" wire on your extension is not connected properly. Check your connections inside the adaptor sockets. You should have about 10 wires, only 3 should be connected, usually the light blue & the blue/white are your live & the orange is you bell wire. Just check that they are all pushed into the contacts. To ensure your using the correct coloured wires, open the original socket & copy the wiring, IE :- light blue into 2, blue/white into 4 & orange into 5

Hope this helps

Lee

Hi Lee, thanks for the advice. It sounds like the `bell ring` wire has been damaged out of sight under the laminate floor. I will try fitting a junction box at the bottom of the stairs just before the extension wire goes underneath the laminate flooring in the hall and run a new wire to the BT socket in the lounge.
Thanks again. Terry

should it not be terminal 2/3/5 at least that is what i use in all the houses i wire up