Page 1 of More Scan Woes

I purchased a Scan SC-2000 DVD and like many others have been having problems with jittery playback, subtitles that won`t go away etc. After contacting technical support, I was advised to return the player for it to be exchanged. I was also advised that Scan were expecting a delivery of players on December 1st so I should try to get my player to them before then. As it was already 28th November, I paid to overnight the package and Scan received the faulty player on the 29th November. Since then it appears that they have done nothing. I sent an e-mail earlier this week to enquire about the status of my return, as the online returns tracking just said that the package was received, awaiting testing. Scans responded, stating that my item would be tested by Friday 8th December and that they would then sort everything out ASAP.

Guess what? It is now Saturday and the online returns service still says that my player is awaiting testing. Also, if other postings on this forum are correct, it looks like "Sort everything out ASAP" must mean, in about a month, which is when the next stock is due in.

This is just not good enough!

Lee

This item was edited on Saturday, 9th December 2000, 07:12

Hey lee I bought a scan in the middle of july got my refund in early september, and it was not scans sc that sorted it out!

IT WAS NELLEY.

ATTN LEE
E mail me your rma no at yellen[at]ku.oc.nacs and i will push it through.
nilesh
scan

Nelly,
Well what can I say. I e-mailed my RMA details to you and you responded quickly. On Monday afternoon (10th December) I received an e-mail from Ryan informing me that my replacement player would be with me by Wednesday and that he apologised for the delay. Great I thought. I waited in all day Tuesday, no delivery. I waited in all Wednesday. By lunch time as there had still been no delivery, I decided to check Scan`s online parcel tracking. There were no details available on the service; so I used Scans online customer services to enquire about this. I`m sure everyone will be able to imagine just how delighted I was, when at 15:46 on Wednesday, Ryan e-mailed me to inform me that "unfortunatley" Scan is out of DVD players until Jan 5th. It looks to me, that if I hadn`t enquired about the online service, I wouldn`t have been informed about this at all. I have other things to do and don`t enjoy spending days waiting for parcels that haven`t even been sent.

Lee

I`ve recently sent my sc2000 back to scan for a refund, and once again, Nilesh (nelley) was the only reason that I was given a refund within a reasonable amount of time, however, they only refunded the cost of the player and not the postage! I think this is a bit off considering the player was faulty. I have since emailed the guy who sorted me out with the refund (Ian Morrison) and have had no reply. I guess I`m in for the long haul afterall until I get this sorted out!

MAN for Christ`s sake! Why the gubbins does everyone buy these players if there are so many problems with them?

Come on people - stop being such a bunch of cheapskate monkeys, save up some more cash and get a DECENT player.

I am utterly sick of these amateurs clogging up this site with their moaning on about how crap their players are - get some sense you gormless pillocks.