Page 1 of Scan SC-2000 Warranty Info

Hi Nelley / Whoever,

I`ve decided to post in this forum as it appears you often respond here (as opposed to replying to the mail i have sent both yourself and Wesley)
I bought my SC-2000 on 02/08/00 (yes! i had faith in your product and bought one immediately after using Scan many times before)
I have had an exchange because of the subtitle fault about a month later (my firmware is 150) but now have noticed that many of the new disks have inferior playback compared to friends and also i`m experiencing the MP3 problems that are mentioned in earlier threads.
My question is simple,What is the warranty on these players and can you arrange for the necessary upgrade / drop and pick to allow me to enjoy the product as it was intended? Pls mail me with your comments. rnuahs[at]moc.dlrowltn

This item was edited on Saturday, 9th December 2000, 16:05

Shaun,

I`m in a similar situation to the one you describe, in that I purchased my Scan from the early batch (June/July), and therefore suffer from VERY poor picture quality on a majority of my DVD`s.

I phoned Scan customer services last Wednesday explaining that I wasn`t happy with the quality of the player etc...
The Scan chap (Gareth) was very helpful, he informed me that the latest batch of players contain new graphics card and this should eliminate the problem. He has issued me with a returns number and arranged for a drop and pick when the new batch of players arrive (Jan 5th). Although I do need to phone on 5th Jan to confirm that the new players are in, he has given me his direct number so I don`t have to go through all the hassle of the notourious Scan customer service phone lines.

If Nelley doesn`t respond via this forum, I`d suggest that you give Scan in ring in the next couple of days and reserve yourself one of the new batch for Jan 5th!

Jamie

Thanks Jamie, i`ll do that. Would you mind emailing me Gareth`s direct number as it may save me a bit of time? I`d still like a response from Nelley on how us ` early adopters` stand though .