Page 1 of advice needed
PCs & Mobiles Forum
Hiya all,
I purchased a laptop from pc world in September and in December it developed a fault, so i tried to return it but they said that cos it was passed 28 days they wont exchange but will repair it. So I agreed to this and had it repaired, but now the same fault has occured and pc world say all they will do is repair it again. I feel this is not good enough, the same fault happening twice in 6 months is not good.
Does anyone know if I am entitled to exchange for a different laptop or a full refund. As I feel that if it has happened twice it will happen again and I dont want the warranty to run out and I cant do anything about it.
please help me.
Steve.
Get in touch with the consumer advice centre run by the local council.
You can have a read of this:-
http://www.tradingstandards.gov.uk/cgi-bin/bglitem.cgi?file=badv073-0100.txt