Page 1 of Virgin to start charging for broadband support

Hi

Virgin will soon start charging 10p to connect and the 25p a minute after that. Takes the p155 a bit really. If a service you are paying for isn`t working why should you have to pay to get it fixed?

There`ll be feck all we can do about it too I guess!

Nick

you`ve had to pay for the broadband tech support with ntl for ever. I think it cost more than that before.

You can get round it sometimes, you phone the regular customer services, and they will tell you to turn your modem, or stb off for 30 secs then on again, and if it`s not working and you`re lucky, they`ll put you through to broadband tech support, rather than tell you to ring them.

tbh the 1 or 2 times I did phone them up, they clearly had ppl on the phone who knew their stuff, but it was their fault they had ballsed up, so it was annoying I had to pay for their incompetence :(

Al

Broadband tech support was charged for with Telewest too.

You don`t mean 150/151 do you?

Best course of action is unless the broadband connection is completely gone, or you need to do something regarding billing, deal with tech support through the newsgroups.





www.soundalikes.com ~*~ glitterkat.stumbleupon.com

Yes, first read about that here.
Their excuse is most of the calls are due to no fault of their own..
Probably most of them are people wondering why their speeds are so slow because they haven`t actually publicised (and indeed hidden them quite well on their site..) the details of their recently introduced speed capping

Ste

Quote:
There`ll be feck all we can do about it too I guess!


Vote with your feet! Ill be off soon, Tiscali are offering BB and line rental for £14.99 a month saving me a fortune!

====================================

"So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable."
- Christopher Reeve (1953-2004)

............but they`re s***e....

Ste

Tiscali? - No problems here ;)

Quote:
Tiscali? - No problems here

Trust me, I`ve been with them for just over a year and they are f***ing s***e got a complaint with ISPA as Tiscali totally ignored all me calls and e-mails.- No cable broadband available in my area :(



(A.C.C founder)
The New Anti.Clown.Coalition

:) I`ve been with tiscali for about 8 months phone and broadband no problems here.

From what I`ve read, ¦I believe you`re in the minority. It`s a pity, but at the moment VM are still the best ISP around, even with all of these problems. The service is just much more reliable than ADSL.