Page 1 of what speed shud i be getting?

Hi. Ive been with virgin for nearly 6 years now and in jan the missus and me got married so we changed her name on the account and we had to sign a new contract with them.
The question is what broadband speed shud i be getting according to the bill?
I did a test last night at about 22.00 and it was just under 4000kp/s

Advance charges £46.45
Description Date/period Amount
Telephone Line Rental 02 April - 01 May £11.00
Talk Evenings & Weekends 02 April - 01 May £3.45
Loyalty Pack B B / Phone / T V B 02 April - 01 May £-20.00
T V Size: X L 02 April - 01 May £22.00
1 Additional V Box 02 April - 01 May £15.00
V+ Box 02 April - 01 May £0.00
Add Set Box(es) Discount 02 April - 01 May £-10.00
Broadband Size: L 02 April - 01 May £25.00
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10Mbps.

What shud i do now then? Phone up and ask why im not getting 10 or upgrade to the
3 xl package they got?

I wouldn`t upgrade to remedy a potential technical issue, I would contact Virgin through their support forums on Usenet. You need to qualify your speed tests though. Most of the speed test sites on the web are wildly inaccurate. You will need to download several files simultaneously from reliable sources to get an accurate reading. Virgin recommend using their own servers for this (it used to be gamefiles.blueyonder.co.uk, which might still work). On 10Mbps you should be getting around 1.2MBs down combined (remember that they advertise in megabits, not megabytes). 20Mbps gives me a max of 2.4Mbps, but the speed has dropped noticeably for me for the last two evenings for some inexplicable reason. Personally I think it`s because they`re now traffic shaping bittorrent traffic, but it affected all of my services until I turned torrents off...

Ive been downloading a few music tracks at the same time and the must i got was 425mbs and it took nearly 5mins to download one track.

I ran a few speed test via speedtest last nite every 30mins from 19:00 till 22.30 and the highest i got was 4209 and the lowest was 1398?

Cud it be due to the modem i have a motorola sb4200?

This item was edited on Wednesday, 25th March 2009, 08:59