Page 1 of Play.com - possible trouble?

Just checking my orders on play.com and two DVD I ordered. (Friends season 8 episodes 21-23 and Lord of the rings two disc set) Normally you can cancal your order by clicking on cancal next to each DVD. However the cancal option has disappeared. Normally this would not bother me but a little while this happened with the last order I placed and it kept saying processing afterwards and removed another payment from my bank account. (This was cleared up with a phone call and my money refunded.) Has this removing of the cancal option happened to anyone else because this is starting to worry me. I don`t want to ring them up after every order to correct a mistake on their server.

Cancel`s gone for my order of R2 LOTR 2 disc.

I mean the LOTR R2 is understandable since it is almost out. But the Friends one, thats not released until sometime in september. I`m going to ring them tomorrow and see if I can get to the bottom of the problem.

Ever since PLAY have been trading you have always been able to cancel an order. ONLY 2 EXCEPTIONS
1/ If the order is being processed.
2/ If it has been posted to you

It not effecting my other orders just these two. Sounds like a problem their end. Going to call them now. I`ll let you know how I get on.

Well I checked my bank balance and I have found that I have been charged twice for LOTR 2 disc set. They say they are going to refund me. I`ll keep an eye on it. As for the Friends disc I asked them to cancal it. When I checked I discovered that an extra Friends disc had appeared with the words cancaled next to it. Just phoned them up and they have said they have cancalled the other one off now. Sick of this really now. Everything I have ordered off them of late seems to have been doubled charged or the status not showing up at all.

Just checked my play account and a DVD which I had on order which doesn`t come out till October has vanished from my order list ! I`m sure I didn`t cancel it.

Well just checked my order screen for like the millionith time today only to find the extra Friends disc still there. No status next to it and I can not cancal it myself. The same still goes for LOTRs. They say I have been charged for it but it still does not say processing or anything like that next to it. Whats worrying me is the system will still think it is an outstanding order and keep charging me for it!

This item was edited on Thursday, 1st August 2002, 17:19