Page 1 of DVD Digital World - If you wanna deal with sarcastic unhelpful staff, read on...

I have been using DDW on and off for over 3 years. I think there has been a change in staff cos now they are so unhelpful!!! Been waiting for a few titles that haven;t showed up. Bog standard answer "What do you want me to do? Go over to the States and track down your personal order"!! If I were getting things free of charge, I wouldn`t mind.

When you pay extra for `Advanced Copies` and cos they ain`t turned up and you have to buy them in the shop, whats the use?? The 3 times I have phoned, I have been told different shipping dates (totally different to what they posted in `acct info`) so I don`t know whats happening.

All I wanted is reassurance of what happens if they don`t show. That so did not happen... Got other Pre-orders with them. Gonna cancel `em and shop around. Lesson to be learned in there somewhere, I`m sure....

Am I being unreasonable??

er Nope! :)
Not when they charge u £3 extra for Advanced copys!