Page 1 of Help with contacting Play

I have ordered two items from Play247.com. I normally use them and have had no problems so far. I ordered Spaced series 2 and Never say never again. It said processing for both on Saturday morning and I figured they would be in the post by Monday morning if not before then. However only a few minutes ago I checked again and it still says processing. I have had problems contacting them before via e-mail and I heard there was a different e-mail adress that they nearly always seem to answer too. Anyone here know what it is. I am not bothered how long they take, as long as I get them by the end of the week. But I would like to know where they are because they are birthday presents for friends.

Regards

Kevin

i know its old fashioned but i always ring them and have never had any problems so far . try that and see how you get on.

Well I tried to e-mail them, no reply. I have just tried to phone them but the phone is just ringing and ringing. To cap it all my order still says it is processing! Anyone got any ideas how I can sort this out because it is really begning to pee me off

Regards

Kevin

In the past i have found ringing them is the best policy.......you have to be persistent though!!!

sorry that you are still having bother from play, dont give up though...
i ordered from them yesterday ( R1 Disc ) and they posted it last nite according to computer so they arent that bad. keep ringing i never rely on email as they can all too easily be ignored or deleted. i always ring them about 9am and they answer prompt. hope this gives you some hope

Thanks for the help everyone. I got through just after 5.30 tonight when I got back in from uni. First time as well! Any way my call was re-directed to a woman who said that both Spaced Series 2 and Never say never again was posted today at after 4pm. I presume their computer system was slow to update or something. Any way just been on their site a few minutes ago and what the woman said has been backed up on the orders page. I think I will stick with them since this is the first problem I have encoutered out of a lot of orders. It would be nice of them to reply to e-mails however. Any way thanks for the help.

Regards

Kevin

This item was edited on Tuesday, 12th March 2002, 18:38