Page 1 of Movietrak - dvd rental by post - experiences of abismal service

I`ve been here in the past recommending these people so it`s only fair that as they aren`t up to scratch anymore I`ll be just as vocal!

In my opinion and after my experiences... Recently their service has declined big time.

Steer well clear!!!

Why not try: www.dvdoptions.com

These guys are excellent!!!

re: dvdoptions

thanks, I have already used them on occasion and now I will probably be using them regularly.

Their web site isn`t as slick as Movietrak`s but my experiences with dvdoptions have been a lot more pleasant.

For a start, when you email Dvdoptions, they actually reply!!!
And DVDOPTIONS know the meaning of the word CUSTOMER!!!

Have you thought of using a fixed rate service (c.£10 per month flat fee) like ViewDVD, In Movies, or DVDontap?

These services have a larger choice and seem to be growing faster than the single rental disk hire firms, and recently both In Movies and ourselves (ViewDVD) have introduced a new single-DVD-at-a-time tarif enabling members to pay a fixed £7-50 and rent as many DVDs as they like in the month, (but only one at a time).

I hope this won`t be construed as advertising, but is a genuine informational contribution.

Best to all, Roger Coghill

1. personally I think it`s a good idea to promote other rental web sites - there is a large untapped rent by post market at the moment and very little choice in terms of supplier. so by all means keep plugging !

2. I have considered using these `fixed rate` sites but they dont appear to have much in the way of latest releases (last time I looked) and 1 site was pretty poor in terms of layout/ease of use etc (no offensive intended - please take this constructively). typically I`d want to order a film on a wednesday in time to view at the weekend and also want to have a specific new release! eg. ghosts of mars!

I don`t think the fixed rate DVD rental services perform badly when it comes to new releases, honestly. I`m not just saying that because we are ViewDVD (and hence declare my interest) but Inmovies and us are between us making sure that all major new releases are covered, and in depth. For example I scour Amazon, Tesco and other top DVD rental charts to see what`s hot, and buy accordingly. I am also beginning to put up a larger pre release list to make sure we buy enough copies when the release date arrives.

Right now In Movies and ourselves are in a race to be the first to claim 3000 titles, and this will happen in the next two months, so our services are improving all the time in terms of choice and speed of request satisfaction. I guess we may be leaving Movie trak and possibly DVD Options behind, but the latter must shortly have reached the 2000 mark and may speed up.

I own up to presently having the worst looking DVD rental website, but watch that space!