Info and forum posts by 'Chris Cunningham'

RE: Techtronics Opinions

Ah techtronics

Let me sum this one up for you.

Great sales but rubbish support once the deal is done.

I bought a Tosh 210e DVD player from them pre-modified. After using it a while I noticed it skipping on lots of films which while not critical was annoying and I wanted it replaced. I emailed them and a week later they replied and arranged a pickup.
They took my details and then promptly sent down a courier the same day while I was at work therefore I had no time to pack it up.
This was a day earlier than we just agreed on the phone.

So far not so good. The pickup was rearranged and they received my DVD drive on the 13th March. They promptly did nothing at all. I had to chase them constantly for FOUR weeks before they sent a replacement. That is absolutely rubbish service and worse because the only reason they did it that quickly is because I hounded them after 2 weeks.

When I originally sent the drive they said it would take 1 week maximum not 4. Nor did they apologise for the delay or infact say anything at all. I get the impression that 4 week delays after promising 1 week is the norm at techtronics.

The player they send me does appear to work fine so no moans there, but to get it I had to wait a total of 5 weeks before it was in my hands. That was the week delay to answer the email and the 4 weeks I had no player.
All I can say is everything I saw on the forums about them is true and I shall think again before ordering from them in the future.

Hope this helps...

Stoned

Creative DTT3500 or Yamaha TSS-1. Which is better ????

Hiya

I cant decide if I should get the Creative DTT3500 system or the new Yamaha TSS-1 System.
I have read a couple of reviews of both and the plus of the creative is a remote control, while the plus of the yamaha is DTS of which you most likley wont hear on such a small setup.

Has anyone had the opertunity to hear or test both and could recommend which I should spend my money on ?

Thanks

RE: Cheap 5.1 Sound....

Can anyone direct me to some reviews to this system. The only review I saw said it had weak sound output and wasnt exactly highly recommended. What cables does it come with etc?

Thanks

RE: Scream(R2), plays with massive picture distortian and sound loss on my Scan SC-2000 :(

Ah this is one Scan story that has a happy ending.

I joined the Scan Yahoo group and downloaded the latest 2.33 firmware. After installing it Scream plays fine with no issues whatsoever.

Strange though that a firmware as late as 2.04 could have such an issue

Chris

RE: Scream(R2), plays with massive picture distortian and sound loss on my Scan SC-2000 :(

Thanks

I am well aware of your opinions about the Scan but Its not fair to say this is normal operation because it isnt, and it plays my other DVD`s both bought and rented just fine.

The surface of DVD is crystal clear with no scratches (its a new disc) so I dont think its that. Maybe the disc is just poorly made and trips up a weaker player like the scan ?.

If anyone else knows anything about this I would appreciate some help, how about a new firmware update?. Ive added myself as a member of the scan yahoo group so hopefully ill be able to access the most recent firmware soon.
Are there any issues or stuff I should know about with these latest firmwares ?

Thanks

Chris

Scream(R2), plays with massive picture distortian and sound loss on my Scan SC-2000 :(

Hiya

Just got Scream on DVD (R2) and played it in my Scan SC-2000 (recent player with 2.04s firmware) and it simply wont play

from begining to 24:00 the screen is simply a mass of colours and weird patterns plus the occasional burst of sound, then suddenly it plays fine for about 15 mins and then it goes back to the corrupted display.

Im not having problems with any other DVD and I lent it to my friend with a Sony 725d DVD player and he said it played just fine.

What could be wrong ?!, all helpful and non sarcastic answers appreciated.

Thanks

Chris

RE: Am I the only one with a non region free Scan SC-2000 player ?

Genius! :))))))))

You are a star mate. I had the right info but was reading it wrong.

I assumed you just entered 9 to bypass and left it at that. Thanks mate.

Now i can watch DVD`s all christmas.

Merry Xmas!!

Am I the only one with a non region free Scan SC-2000 player ?

Recently I got my 3rd player and I quickly upgraded from firmware 187 to 204s.
However I cannot make the player region free no matter whay I try. The sheet that comes with the 204s firmware and with the player says type :

Power On -> open -> setup -> 9 -> step -> shuffle -> next

I entered this for nearly 30 mins and other combinations but no matter what I type I cant play R1 discs it just says `Wrong Region` or something similar.
If I type
power on -> open -> setup -> shuffle -> step ->next the secret menu appears and the tick is next to region 2. I even tried adjusting the region here by going to 9 and hitting enter. The tick moves to 9 but as soon as you move off the region menu it goes back to region 2.

I have flashed the 204s firmware again in case it was just a bug and the DVD im playing is T2 Ultimate DVD before anyone suggests it might be RCE encoded (anyhow I tried setting the region to 1 - no joy).
I have also tried region 1 disc the matrix - no luck again :/

Any other suggestions ? - I tried leaving the player unplugged over night incase it was some kind of bug or glitch.

Maybe `downgrading` to firmware 192 ?

If anyone has 192 then could they send it to me at
enoecin[at]moc.dlrowsyrrab

Help!!

RE: Nelley *Please Read* - thanks :)

Thank you

Nelley *Please Read* - thanks :)

OK I posted this earlier on another post but got no reply and no comments. Its about an email I sent to you.

Please could you read through this and then reply to my email.

---

I am on my 3rd DVD player right now and I have found when you can actually get through to nelley or customer services they are usually very helpful.

Unfortunately it’s making the initial contact that’s hard. Recently my 2nd player was swapped for the new Scan SC-2000.
The deliveryman turned up 5 days earlier than we arranged on the phone so the old player was not packed up and ready to go.
This however did not deter the deliveryman. He simply took apart the old player. My mum suggested that there might still be a disc in the machine so he plugged it back into the wall and whilst tilting it 45+ degrees back, opened the tray.

My David Blaine – Mystify DVD was in the player and it promptly fell out of the tray back into the insides of the player. The deliveryman didn’t realise this though and didn’t even question things when the tray wouldn’t shut again.

My old player complete with DVD is still out there somewhere. I wasted no time in contacting scan via email which they promptly ignored. Frustrated I contacted them again four days later but this time made them sign a Outlook 2000 email receipt to confirm they were actually reading them.

I got the receipts back the next day (Wednesday this week) saying both technical support and nelley had read the email. However neither of them have even acknowledged the email!
A simple `OK we have read the email and will attempt to retrieve the disc would have been fine`.

Instead though they decided to ignore a paying customer with a complaint and a problem. I think this is unacceptable as they cannot pretend they don’t know about the problem. It wont just go away if they stay quiet, and the longer they delay the lower my chances are of getting the DVD back.

If I don’t get the DVD back soon or at least a response I would like to be reimbursed £14.99 for the disc since it was Scan`s fault that the disc is no longer with me.

PLEASE nelley and co do not ignore your customers. It does your image no good and makes us all think twice before ordering from you again. People who have never ordered from scan will read messages like this and realise what they might have to deal with and could very well order from the competition instead.

Chris Cunningham

RE: SCAN (Nelly) DO NOT REPLY TO EMAILS

I’m glad you have had some luck.

I am on my 3rd DVD player right now and I have found when you can actually get through to nelley or customer services they are usually very helpful.

Unfortunately it’s making the initial contact that’s hard. Recently my 2nd player was swapped for the new Scan SC-2000.
The deliveryman turned up 5 days earlier than we arranged on the phone so the old player was not packed up and ready to go.
This however did not deter the deliveryman. He simply took apart the old player. My mum suggested that there might still be a disc in the machine so he plugged it back into the wall and whilst tilting it 45+ degrees back, opened the tray.

My David Blaine – Mystify DVD was in the player and it promptly fell out of the tray back into the insides of the player. The deliveryman didn’t realise this though and didn’t even question things when the tray wouldn’t shut again.

My old player complete with DVD is still out there somewhere. I wasted no time in contacting scan via email which they promptly ignored. Frustrated I contacted them again four days later but this time made them sign a Outlook 2000 email receipt to confirm they were actually reading them.

I got the receipts back the next day (Wednesday this week) saying both technical support and nelley had read the email. However neither of them have even acknowledged the email!
A simple `OK we have read the email and will attempt to retrieve the disc would have been fine`.

Instead though they decided to IGNORE a paying customer with a complaint and a problem. I think this is unacceptable as they cannot pretend they don’t know about the problem. It wont just go away if they stay quiet, and the longer they delay the lower my chances are of getting the DVD back.

If I don’t get the DVD back soon or at least a response I would like to be reimbursed £14.99 for the disc since it was Scan`s fault that the disc is no longer with me.

PLEASE nelley and co do not ignore your customers. It does your image no good and makes us all think twice before ordering from you again. People who have never ordered from scan will read messages like this and realise what they might have to deal with and could very well order from the competition instead.

Chris Cunningham

RE: Upgrading your Firmware. Scan SC-2000 Player

Would it not just make more sense to have a website on scan where they posted all the revisions of the Scan SC-2000 firmware instead of messing about with emails and the like.

This website could also include instructions of how to make the firmware CD - comeon guys this would take someone 10 mins to do.

Chris

How will I be able to tell if I have been sent a new Scan SC-2000 DVD player ?

Lo there

I’ve been reading this forum for some time now after getting a Scan SC-2000 DVD player and I’m guessing you people must know most of what there is to know about the above player by now.

I just finished talking to Scans customer services about my 3rd DVD player. I got through almost straight away, which makes a change from what you normally read about in the other posts on this forum.
I also talked to a very helpful and polite technical support assistant.

Anyhow this is my 3rd player.
The first was missing a Audio option in setup so I exchanged it for the 2nd.
The 2nd jumps a lot in various R2 discs so I am now getting a replacement in a stop and drop next Wednesday (apparently the earliest they can manage due to no stock).

When I get the new player I would like to be able to double-check the player I have received isn’t some old one and is the latest batch.

Does anyone know how I can test this?, i.e. firmware in place or batch number on the back ??.

I’m really hoping all these other users prove to be wrong about Scans technical support :)

Cheers

Chris