Info and forum posts by 'HMV'

RE: A message from hmv.co.uk

we are doing that LeeDavies, emails will be sent out and people will be informed, this is an effective and instant way to find people that might miss the email.

RE: A message from hmv.co.uk

I am going around the net trying to find disgruntled customers that might not be on our mailing list to make sure people hear about the compensation form.
It`s a better way than to leave it and for people to have to come to us.

RE: A message from hmv.co.uk

I have double checked the link and it works fine here: http://www.hmv.co.uk/hmvweb/navigate.do?ct&pPageID=1653

If any of you feel that you havent had good service then please fill out the compensation form on the link given. Your order will be looked up and if you did recieve poor service, including a long wait, we will look to compensate you.

RE: A message from hmv.co.uk

I apologise for my grammatical error in the first post, I am but a mere human and my main purpose here is to allow customers, who feel they have been let down, a chance to claim compensation for their frustration.

A message from hmv.co.uk

Hi guys,

I`m glad to of come across your posts here, I would like to take a moment to respond to you.

It is true that hmv.co.uk have had some order processing problems recently due to mechanical error after moving our warehouse to a new location, because of this we have had to process and pack and ship everything by hand and have taken on a lot more staff to try and get all the orders posted out whilst waiting for the mechanical failure to be fixed.

We do understand and appreciate that because of this we haven't been able to uphold the usual standard of service that we have been known for over the years and we can only apologies to those customers that feel they haven't had the service they deserve.

It would be very easy for us to sit behind our walls and do nothing, but we have decided to come out and try to find you customers that are dissatisfied and offer an apology and let you know that we do hold our hands up and we would like to offer you the chance to claim for compensation.

We are not happy that we haven't fulfilled out service pledge to the letter and we are working very hard to put that right.

Please visit the following link if you are would like to claim compensation, and we do hope that you will try hmv.co.uk again so we can prove to you that our service is as good as we always wanted it to be now.

http://www.hmv.co.uk/hmvweb/navigate.do?ct&pPageID=1653" target="_blank">CLICK HERE

Please if you have any specific questions I will try my best to answer them for you.

If a moderator would like proof of this being official please pm me and I will get in touch with you.

This item was edited on Wednesday, 7th December 2005, 12:06

A message from hmv.co.uk

for customers has been posted in the retailer forum.
thank you

This item was edited on Wednesday, 7th December 2005, 12:05