Page 1 of A message from hmv.co.uk

Hi guys,

I`m glad to of come across your posts here, I would like to take a moment to respond to you.

It is true that hmv.co.uk have had some order processing problems recently due to mechanical error after moving our warehouse to a new location, because of this we have had to process and pack and ship everything by hand and have taken on a lot more staff to try and get all the orders posted out whilst waiting for the mechanical failure to be fixed.

We do understand and appreciate that because of this we haven't been able to uphold the usual standard of service that we have been known for over the years and we can only apologies to those customers that feel they haven't had the service they deserve.

It would be very easy for us to sit behind our walls and do nothing, but we have decided to come out and try to find you customers that are dissatisfied and offer an apology and let you know that we do hold our hands up and we would like to offer you the chance to claim for compensation.

We are not happy that we haven't fulfilled out service pledge to the letter and we are working very hard to put that right.

Please visit the following link if you are would like to claim compensation, and we do hope that you will try hmv.co.uk again so we can prove to you that our service is as good as we always wanted it to be now.

http://www.hmv.co.uk/hmvweb/navigate.do?ct&pPageID=1653" target="_blank">CLICK HERE

Please if you have any specific questions I will try my best to answer them for you.

If a moderator would like proof of this being official please pm me and I will get in touch with you.

This item was edited on Wednesday, 7th December 2005, 12:06

I`m glad to HAVE come across your posts here, and I would like to take a moment to respond to you.

OR

I`m glad to HAVE come across your posts here. I would like to take a moment to respond to you.


Yes, communication`s so important, don`t you think?

Well said Zod :-)..was going to post much the same myself, but these managers do insist on talking to me at inopportune times!

I would certainly agree that if HMV are going to, quite rightly, apologise about aspects of their service, that some form of proff reeding is required at the very least. Otherwise it just smacks of unprofessionalism.



My collection

I apologise for my grammatical error in the first post, I am but a mere human and my main purpose here is to allow customers, who feel they have been let down, a chance to claim compensation for their frustration.

Quote:
that some form of proff reeding is required at the very leastWell said Tithers! ;)


My Top 20 Horror Movies ---- My DVD Collection
This tastes like the cow got into an onion patch.

To be fair, HMV were v helpful to me last week.

And I wouldn`t correct the grammar of normal punters. Only those communicating on behalf of multinational corporations. ;)

Site just ends up at a blank HMV page anyway. >:(

What kind of compensation can you offer me if I have still not received an order for over 6 weeks?

To be quite honest I doubt you could help me as the item I have been waiting for is out of stock and to be honest this will probably be the first and last time I ever order anything from HMV. In future I will stick to Play and CD Wow.

Six weeks and still waiting here too. >:(

I have double checked the link and it works fine here: http://www.hmv.co.uk/hmvweb/navigate.do?ct&pPageID=1653

If any of you feel that you havent had good service then please fill out the compensation form on the link given. Your order will be looked up and if you did recieve poor service, including a long wait, we will look to compensate you.