Page 1 of Lord of the rings trillogy, £16 with delivery included

at Tesco Jersey until 10:00am tomorrow, not my bag but may be a good xmas pressie
http://jersey.tesco.com/product.aspx?R=560598

Tesco Jersey let me down badly twice with LOTR dvds.

I ordered the ROTK ltd box set with the Minas Tirith model. The set arrived opened with all of the dvd s missing, that`s all 4 of the extended set dvds and the bonus Howard Shore dvd about the composition of the music. The model was therer and so was all of the packaging.

Returned that one and had to remind Tesco to refund the postage.

The next one had 2 faulty dvds which were dinged and both locked up with a bad disc error; one was the 2nd film disc and the other one of the appendices.

I was told, not asked to send it all back. When I asked would I be guaranteed a replacement by way of the same ltd edition boxed set I was told they could not say.

Complete pants if you ask me.

I shall not be using Tesco online for dvds again.

Am I just unlucky or is their customer service really this bad?