Harry, I know how you feel,
About six months ago, I order 4 cordless digital phones from these guys, one of them had a faulty speaker. With one phone call, they sent out a courier to pick up the faulty unit, and drop off a new one, the very next day!!.
Maybe it was bad luck, but, a week later I discovered one of the batteries wasn`t holding its charge, called them up, and without any quibble, they sent a replacement battery and chucked in handsfree kit for the inconvenience!.
Very slick outfit, absolutley dream to deal with. Would recommend to anyone.
Sketch#
p.s I have no financial interest in the company.