Page 1 of Can anyone who works for a Local Authority Housing Department answer this......

What are the guidelines (if any) for logging on your system a NACL (No Access Card Left) on a tennant`s account and, to anyone reading those logs at a later date, would it mean that access to a property was unavailable or something else?

I only ask because we`ve been getting hassle for the last few months from a lady in the rents department.

A few times when she`s called to the house, she`s left a memo or phone number on one of these `NALC` cards, becuase she had no other paper to write on, and handed them to us at the door. Recently we found out she`s been logging these cards on the system as left, but not stating why she left them.

We`ve had other letters from her regarding rent arrears, even though before she started at the office we arranged, and was agreed by the local authority, for us to pay our rent every four weeks as that`s when I get paid.

She always sends a rent arrears letter the week before pay day and sometime there is a `NACL` card included with it. Then we get a visit from her. Every time we have to go through the payment arrangements and list my pay days.

Last Monday she took it a step further and issued a `Seeking Possession` notice even though she knew we had paid in full the previous Friday. We pay online and luckily print off copies of all the receipts, and it even states on them they are receipts and gives dates and times of payments. She argues that it`s irrelivant when we actually pay, it`s only relivant when it appears on her system as paid.

I get a bad feeling she`s setting us up for something!

If she decides to go further, we`ve got all those NACL logged against us and now a `Seeking Possession` notice.

I would write a letter to the director of housing stating that you feel that you are being harrassed by this ickle hitler and cc a copy to her. As to the system entries they rae useless as they contain no details on what the visit was for and with any system suchas this there will be an audit trail so if she decides to enter a reason later it will be shown as such, Dr Simpman comes to mind.

Goodluck

mmm chocolate

Quote:
She argues that it`s irrelivant when we actually pay, it`s only relivant when it appears on her system as paid.

quite simply point out to her that -

It really isnt your problem if you pay before / on the day you have to but their computer system can not handle such things.
You have met the requirements placed upon you, if they can`t run a system (or even apply common sense) which can show this accurately then maybe they need to review themselves not harass you

I;d go for the suggestion regarding writing a letter to a higher authority complaining about this woman and her conduct.
Surely she should be there to chase payment but where necessary help as best possible and take action ONLY as a last resort when ALL other methods have failed to solve the problem.
I;d agree on sending a copy to her too, at least then you are being upfront about it and not seen to be "hiding" anything from her.

This item was edited on Monday, 25th September 2006, 11:22

I`d agree with this course of action, but I would write her a separate letter first and give her the chance to respond. At least that way when you write to her superiors, they can see that she has had the chance to put it all right. No excuses then...

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