Page 1 of Goodmans X-pro DVD recorder

I was bought one of these products approx 16 months ago as a xmas present when I set it up there was problems tuning in the terrestrial channels although the reception is very good there was interferance whenever I tried to watch these channels even when the recorder was on standby to get a decent picture we had to watch every thing through sky.I sort of got round that by splitting the ariel and putting one directly into the television,but anything recorded was of poor quality even off sky so it was used very little to record it was basically used as a dvd player then about 3 months ago the problems really started when you switched it on the hello message stayed on for ages the only way to get rid was to switch it off at the wall and then switch it back on again and hope the hello message disappeared and it would allow you to open the tray to put a disc in and play it eventually at the beggining of last week it just froze totally it would not react to any commands from the remote or from controls on the front panel when power was switched off then switched back on it didn`t go into standby mode but straight on to the hello message.
On wednesday morning 29.3.06 I emailed the goodmans customer care and advice centre asking if this was a common fault and if there was any way of resetting the machine eg pressing a combination of buttons but I am still waiting a reply this to me is not customer care it is crap I have read other reviews and people asking for help on this site about goodmans products and mine dosn`t seem like a isolated case.
I will never buy another goodmans product and I would advise anyone who is thinking about buying a goodmans product to reconsider it.