Page 1 of TECHWOOD PLASMA TWP4205/4210

Do you or have you owned one of these plasma TV`s.

Has it stopped working and you can`t get it fixed.

I own one and it has just stopped working after only 3 1/2 years.

I have seen numerous people on other forums compaining about theirs.

I am making a complaint to the retailer who sold me it and if I can get other people who also own a broken one to join me then we might have a case.

If you know of someone who has one then get them to reply to this.

Many thanks for looking !!!!!!!!!!!!!!!!!!!!!

Hi. Just read your message, and yes my TWP4205 has gone faulty exactly the same as yours. I also bought mine in Nov. 03 and it was on the Friday the 18th. Aug. 07 when I Switched it on and there was no picture but everything else was fine. I got a local TV repair shop to collect it and they too said it was the power board. They said they had tried to get the parts but there suppliers did not have them and did not know where to get them from. I have phoned Currys and Techwoods flat panel line and they just gave me an e-mail address for Charles Hyde and Son whom they said they get there parts from. I would like to get this repaired but struggling to get the parts.
Read your later message about the letter to Currys and your success in getting £800 worth of tokens. Could you give me some idea of to what you said in it. :¦

Hello,

I have the same TV, purchased also around 4 or so years ago, and like yourself it has just suddenly stopped showing any picture. Sound works, and the remote seems to work, but just no picture.

Could you please also let me know about your letter to Currys??

many thanks

Hi Shellytots,

i also have a techwood plasma tv and after four years we no longer have a picture only sound. After reading your messages i was really pleased to hear that you were reimbursed £800 pounds . I would be very grateful if you could let me no what you put in your letter so i could try to do the same thing.

This item was edited on Thursday, 27th March 2008, 21:42

Hi Shazzy,

I had the exact same problem and I was also reimbursed around £750 from Currys (although do note that this was in the form of vounchers only).

I started my process by e-mailing the customer service for currys explaining the problem. I explained exactly what was happening to the TV, when and where I purchased it and how much it cost me. The address I sent the e-mail to was "ecivresremotsuc[at]moc.clpigsd".
I casually mentioned in my e-mail that I was expecting a TV that cost me so much to last me longer than 3 1/2 years, and that I was actually expecting it to last at least 6 years as stated in the Sales of Goods Act 1979. (shows them you have done your research)

They replied a few days later saying as the TV is out of warranty, I needed to produce an engineers report of what the problem is, the likely cause and requirements to repair the problem. I also had to post them a copy of proof of purchase along with the report. They said that should the engineer confirm it is a manufacturing defect, they will contribute towards repair/fix and also refund the costs of obtaining the engineer report.

So I called a few TV repair shops and managed to get an engineer out to look at the TV. He confirmed it was a manufacturing fault (also said it was a common fault with these TVs). He said that as the spare parts are no longer produced, it is beyond repair. He wrote this all in a report which I posted to the address given to me by Currys, along with my purchase proof.

It took a few weeks and a couple more e-mails to customer services to chase up my claim, but I finally got told I could have £695 in Currys vouchers and the cost of the engineer visit refunded to me. They came to that figure by taking the initial amount I paid for the TV, dividing it by 6 to come up with an amount the TV would cost each year for 6 years, and then giving me back the remaining 2 1/2 years or so. these were posted to me about a week or so later.

One more thing - with the Currys vouchers you obviously have to buy a replacement from Currys (not a problem) BUT you need to use the vouchers in-store only, and the in-store prices are generally higher than the on-line prices.
So once you know which TV you want, check the on-line price, and then when in-store tell the store manager you would like the on-line price due to the hassle you have had with this issue. I did that and got the TV about £100 cheaper than I would have if I`d just gone straight in-store and bought something!!!

Hope this all helps, and good luck!!

Tweeks