Page 1 of comet

Hi my dads getting on a bit and is nearly house bound and he wanted a new tv so i went and got him a philips 42 lcd from comet the first one went wrong after 22 days which when i rang philips they said take it back to the shop and exchanged it for a new one cos the tv was less than 30 days old which i did but he rang yesterday and said the 2nd tv as gone wrong as well and only had it 20 days so rang comet for him and they said can`t exchanged it cos they need to send a engineer out to see it but i said about what`s the point in that cos it`s a fault that can`t be fixed but they just said engingeer will be round my dad`s house on thursday so as you can imagine he`s not to pleased.

Would hope you could get a refund. Didn`t you know it was the law for Philips TV`s to break within a month or so? ;)

Ste

Get a refund while you can, and get a different brand.

Do NOT let them fix it; once you have allowed a repair you lose a lot of your rights as you have effectively accepted the goods. Remember, your only legal entitlement is a full refund.

tried that today and they called the police and it was leave or be nicked?

Quote:
tried that today and they called the police and it was leave or be nicked?What exactly do you mean? You caused a scene and they called the Police? :o
Speak to Trading Standards.
You are allowed a `reasonable` amount of time - generally considered to be at least 28 days. After that it is still upto them to prove the item isn`t faulty (for the first 6 months) but they can repair it.
Another reason why I hate the place and refuse to give them a penny. >:(

Ste

stuck to my right`s manager rang police leave or be nicked not fair on my dad he`s 76 and not in the best of health.

I agree with SJ - Comet have the worst customer service policy on Earth!

Been there done that got the bloody T-Shirt!

You need to go over the store manager`s head. Contact head office. It`s the only chance of getting a result, from my experience!

yeah cheer`s anyone know head office phone no or address?

what a day just got back from comet took the telly back due to advice from customer advice on the phone.Told the manager cos my dad as only had the tv for 20 days that we wanted a fefund but he said he can`t refund till the engineer as checked it but i said get the engingeer to check it now but he so no it`s booked for thursday anyway i said no i am not going to bring it back if it`s not faulty.Then i was asked to leave the store which i refused then a member of he`s staff told me to shut up and i said who you telling to shut up then she told me to **** off i said to the manager you teach your staff well don`t you swearing at the customer`s then she started crying.then police turned up and asked to leave or be arrested.So my dad who is in he`s late 70s is left with no tv to watch which he paid good money for which is not right and is bugging me big time.Comet don`t buy from them they are crap.this happened yesterday.

Your story sounds just like my own, and many others I have found on the web since. Mine was all over a drinks chiller cabinet, the type you keep in the bedroom.

Took me 10 weeks to get a refund while it sat in the manager`s office and he refused to sort it out!

But hey, you don`t want to know my problems, it`s ancient history now anyway.

They really are a bunch of tossers! Bring up their website and look for directors/head office/contact - anything to get some attention, and then do the lot! It`s time consuming and bad for your blood pressure, I know. But unless you make a LOT of fuss, nothing will happen.