Page 1 of R1 Moulin Rouge failure on Scan 2000

Help...

I`ve had a Scan2000 for 11 months, with no R1 problems at all.
Therefore I suspect this is software not hardware, but posted in both forums just in case...

R1 Moulin Rouge - all the features and trailers and easter eggs work fine, but when I tried to play the film, on DTS there was no sound, and Dolby 5.1 there was very tinny sound, pixilation and the audio/subtitles menus didn`t work. In addition stopping, and pressing menu sent the screen wild, and crashed the player. Even OPEN on screen message when opening the player was corrupted - Had to power off to fix.

So I set the player from Region 9 to Region 1, but to no change. All other R1 and 2`s are still fine.

Anyone else had problems like this with any other disks, is the disc damaged, or could this be a firmware issue. Are the features and documentries coded differently from the film itself ?

Replies, or answers to etuorcne[at]ten.asu -

Cheers
En Croute
London UK

Update:
Play 247 said this was common - they had a bad batch. They ordered a replacement for me, and despite several "on Froday certainly", it never changed ststus from ordered to Posted. (and they still have non in stock) So I cancelled this and ordered from http://www.dvdconcept.com.

This arrived in 2 days (very impressed), but was exactly the same - crashing on the opening titles of the film only, and requiring the machine (Scan 2000) to be powered off.

So I started on Chapter 2 - [Paris 1900] - opening camera movement, and it`s fine !!
You only miss the Warner Bros (or 20th Century Fox, can`t remember) Logo etc, and some of the swelling music !

I`ve not seen it all the way through - will try this over the weekend......

interesting with the DTS track. I have the 2 year old Samsung 709 which plays all regions and this is the first DVD that I cannot hear the sound from the tv with the DTS soundtrack. I noticed this by accident as I always play the sound through my amp.

the sound is heard on the tv when you switch to 5.1. The TV is temporarily a 25 year old Furgurson 26" 4:3 with vibrant colours to match modern tv`s !!!!!

Update #2

Upgraded to Firmware 2.36Betaa, and all is fine now.
I was in 1.93 - this falls over on this disc.

Cheers
En_Croute