It`s made by a company called Labway, who are (surprise surprise) based in the Far East.
I do know that http://www.ringos.co.uk sell them as well - maybe they know someone who can arrange the fix for you.
Bear in mind that, assuming the player is still in warranty, it is the retailer`s responsibility to arrange maintenance for you, not the manufacturer.
Try http://www.labway.com
This item was edited on Saturday, 2nd March 2002, 18:47