Page 1 of Richer Sounds

I remember reading that service from goods ordered online is useless, is this still the case, how long can i expect to wait for the delivery of goods after i have ordered them?
Cheers
Urban

Never ordered over the net from them, but have had great service from the Bristol branch.

yes...go into your local branch

There online sales staff are great until you have a problem, then they just state company policy and you never hear from them again - even if they have breached the Sales of Goods Act 1979. They stopped answering my emails and if I phone they put me on hold and NEVER answer. Their shops are no better in that if you take your problem there they claim to be a different company then the online one - I checked at company house and this is a lie - more company policy at work no doubt.

I`m just glad I only spent a small amount there and paid by credit card - it will take ages to get my money back but at least I will get it.

To all those who rate Richer Sounds service I can supply copies of all communications and you can make your own mind up who is at fault...I already have to trading standards and `Which Web Trader`.

This item was edited on Tuesday, 27th August 2002, 13:04