Page 1 of Scan....again and again....

Just a quick note to say thanks for all your support in the Scan
2500 and 440Lsi groups! It`s nice to know that someone else knows
what you`re going through.

As for the 440, yes I was sent that instead of the SC2500 after the
numerous faulty firmware fixes and stuff. The 440 is a better
machine but by default, Photo CD`s don`t work properly if their file
size is greater than about 200k, and what with most digital camera
pictures being around 1600 x 1200 and just < ~1mb, obviously
something had to be fixed. I was sent a firmware by nilesh, which
was supposed to fix this problem, instead it made matters a lot
worse. It ;

1. Completely changed the OS of the DVD Player including the GUI
2. It`s now fixed into NTSC mode
3. You can`t select menus anymore as the player randomly selects
them for you!
4. Subtitle`s are on by default all the time.
5. Most movies just display a black picture with sound.

As for Derek, you admitted yourself in an email that you had blocked
some of my mails.

I don`t expect an instant reply from your support, but I DO expect
to be acknowledged. As a Microsoft Certified Systems Engineer
running an extremely busy helpdesk here, I`ve found that people
don`t mind being messed about so long as they know what is going
on. Why not send your staff on some Helpdesk Management Training
Sessions as they way your company looks after your customers is
appalling.

Mark

PS Just out of a matter of interest, we let our customers rate their
own calls and give a score from 1 to 10 when a call is complete.
Our average is currently 9.2, I wonder if you would dare to expose
your companies helpdesk like this and what would the score be on
yours !!!!