Page 1 of Supply Problems (DVDIMPORT & DVD SOON)

I would like to alert any members that have made on line purchases from either dvdimport or dvdsoon, I have been buying from dvdimport for some time and just recently I have been experiencing supply problems, to cut a long story short goods that they say have been shipped have not been arriving, all emails have not been answered, all telephone messages have been ignored. However there is light at the end of the tunnel, if you are in the same position contact your credit card company provided it has not dragged on for many months and furnish them with a list of goods together with the invoice numbers and the values and with a bit of luck your card account will be credited.
With regard to dvdsoon the address is very similar and it looks as though are hand in glove so you need to act quickly and do the same. If you put dvdsoon into google you will see that there is a problem. I have attached an email that I received that might be of interest to members. A dvd company that I am dealing with at the moment is dvdpacific who (touch wood) seems very good at the moment, whatch the value of each order you place as if it is over £18 the British customs / post office are having a purge at the moment and slapping on VAT + a small handling charge.


mskala`s home page : creative : reviews

Don`t buy from DVDsoon.com!
DVDsoon.com is a mail-order retailer of DVDs and related products, based in Longueuil, Quebec. I, and many other customers, have had money stolen by this company, and this page exists to warn potential customers and provide some support and information.

Some news: Site visitor "Benoit" is located in Quebec and is attempting to coordinate a group effort to explore lawsuit options, talk to the press, etc. He`s created a hotmail account for correspondence related to this effort, so if you`d like to be involved, please contact him at nooscq[at].moc.liamtoh Note that that is not my address, and I`m not in charge of that effort. He`s also been posting some bulletins in the comment section at the bottom of this page, so look there for his updates. I, the maintainer of this Web page, can be reached at alaksm[at].ac.cb.ekoos.zusna

Over $25,015 stolen from readers of this page (through 29 May)
View source for a list of the reports I`ve collected. That number includes $20,000 lost by one reader who was evidently a major customer. The remaining reports are for amounts ranging from $30 to over $1000. I myself lost $200. I don`t count amounts that people successfully got refunded; this counter is for money actually lost.

Contents
Summary
9086-8316 Québec Inc.
Canadian Distribution Services in B.C.
Canadian Distribution Services and other names in Quebec
WHOIS for dvdsoon.com
WHOIS for dvdsoon.ca
Filing a chargeback
Reporting Economic Crime Online
The Office de la Protection du Consummateur
Small claims court
Class action lawsuit
How you can help
Disclaimer
Comment Archive
Summary
DVDsoon were formerly a reputable and popular business, and I was a happy customer of theirs for several years, but around Spring of 2005 their quality of service began to decline. It appears that they were listing products as "available" when they did not actually have them in stock. So I placed some orders and after a few weeks was notified that my orders had been cancelled - they were unable to deliver, but invited me to re-place the orders. The items were still listed as "available", but the prices had risen. They did not refund my money, which they had charged to my credit card at the time I placed my orders. Instead they issued a "credit" to my account with them.

Perhaps foolishly, I believed the email I received from DVDsoon, and I did re-place my orders using the "credit" and paying the diffence in prices. In my defence, I did have a long history of dealing with DVDsoon and had always received excellent service in the past, so I had every reason to trust them. They had made good on their credits once before (when they`d accidentally shipped me The Princess Diaries instead of The Princess Bride - a reasonable mistake). This was NOT some random fly-by-night Web operation.

After a few more weeks, my orders were cancelled again. There followed several more iterations of the same sort of thing, as I tried ordering different items to get the value of my "credit" one way or another. One complicating factor was that these were limited-edition DVDs and by this point I`d lost any reasonable chance of buying them new from other sources. There were also policy changes in a "customer loyalty" program (which I hadn`t joined because of its large up-front fee), a shift from billing at order placement to billing at shipping (nice, but no help to me because I`d already paid), and so on. In retrospect, I suspect that the delays were designed to stall me from making a chargeback claim on my credit card until after the time limit for doing that had expired.

As of early December 2005, I was owed approximately $200. I and many other customers received an email message that began "It is with a lot of regret and sadness that we must announce the closure of the company 9086 - 8316 Québec Inc who managed the operations of DVDSoon.com." The message goes on to explain that the assets, but not the liabilities of the company have been transferred to "Canadian Distribution Services", and that the "new owners" will continue to operate the business just as before, but they won`t make good on any credits. They do not actually use the word "bankrupt", but they strongly imply that that`s what happened to the former business.

Since that time, DVDsoon has apparently continued to operate. It is not entirely a fraudulent business, because some people have placed orders and actually received them, but there`s been no joy for people in my situation. In February 2006, the "new owners" issued an email announcement saying that they would make good on the full amounts of the debts of DVDsoon, but:

Not for accounts that were "in dispute" before the December 7 closure announcement ("in dispute" apparently means "a chargeback had been filed" - not applicable to my situation).
Only as "rebates", not "credits".
"Rebates" may only be used to pay up to 50% of an order, so to get my $200 back I would have to buy $400 worth of merchandise and pay them the $200 difference.
That`s not acceptable. My opinion is that they have defrauded me of $200, and I want it all back, as actual money, not merchandise, and I want to be compensated for the time they`ve cost me and for the fact that now I can`t buy new the items I originally wanted at all, because they were limited editions that have now sold out. I also think the "rebate" offer looks like an admission of guilt: if they really had nothing to do with the "former" business, then they wouldn`t have any obligation to make good on its debts. The February 12 email looks to me like "We admit we owe you this money, and we do not intend to pay it."

I`ve attempted to pursue it with the credit card company and in various other ways and had little success, so I`m posting this page as a warning and information source for other customers and potential customers. Don`t buy from DVDsoon.com! (I am also switching credit card companies, but I won`t post details on that until after all the paperwork is finished.)

Since posting this page here, I`ve heard from dozens of other former customers of DVDsoon with similar complaints; it`s not just something specific to my dealings with them, but an overall pattern of fraud against many customers.

9086-8316 Québec Inc.
The address given in the December 7 email announcement was:

9086 - 8316 Québec Inc.
1001, Boul. Montarville #75023
Boucherville Qébec
J4B 7Z2

If that company were bankrupt, then the only legitimate way a new company could take over its assets would be through the bankruptcy process. In that case, there would be a bankruptcy trustee we could appeal to for payment of the former company`s debts, and the new holder of the assets would be only too happy - and also legally obliged - to provide creditors like myself with the name and address of the bankruptcy trustee. But the company does not appear to be bankrupt, and the "new" operators of the Web site first promised to provide me with the contact information of the bankruptcy trustee, then stopped answering my mail at all. Physical mail to the above address also has gone unanswered.

I was able to find 9086-8316 in the Québec corporate registry. The registration is to someone named Éric Giuard, "Appartement 75024" at the above address, and other names registered are "Act-Net", "Action-Nette", "Courriers2boites", "DVDbientôt", "DVDsoon", and "Mail2box", all of which are listed as "en vigueur" - conspicuously, not bankrupt.

Canadian Distribution Services in B.C.
There is a company based in British Columbia named "Canadian Distribution Services, Ltd." They operate a freight brokerage, and a Web site at www.cdsltd.ca. This company is unrelated to DVDsoon; please do not harass them! I`ve spoken to representatives of the BC "Canadian Distribution Services" and they say they`ve heard from a lot of disgruntled DVDsoon customers, because one of the email messages sent in late 2005 announced that DVDsoon had been sold to "Canadian Distribution Services". It`s not the one in BC; see below.

Canadian Distribution Services and other names in Quebec
Thanks to site visitor "Francois" for the following links to the Quebec corporate registry:

9072-9534 QUÉBEC INC.
9127-8572 QUÉBEC INC.
I`ve saved copies of those in case the become inaccessible. What they say, in French, is that 9072-9534 Québec is registered to Michel Salin, Christophe Mignani, and Vincent Lesaux, with the additional business names "DVD Depot", "DVD Import", "DVD Warehouse", and formerly "DVD Passion". Then 9127-8572 Québec is registered to Vincent Lesaux, with the additional business names "Canadian Distribution Services (C.D.S.)" and "Canadien Distribution Services (CDS)". The two companies have nearly identical addresses: 276, Saint-Jacques, Bureau 815, Montréal, Québec, H2Y 1N3 for 9072-9534 Québec; the same address except "Bureau 816" for 9127-8572 Québec.

WHOIS for dvdsoon.com
This contact information isn`t very useful because it`s hidden by a "cloaking" service - which I think shouldn`t be allowed, but you can thank the US government for allowing "free enterprise" to run the WHOIS:

Registrant:
9072-9534 Quebec Inc.
ATTN: DVDSOON.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA. 20172-0447

Domain Name: DVDSOON.COM

Administrative Contact, Technical Contact:
9072-9534 Quebec Inc. b67732wc2jp[at]moc.noitartsigeretavirpsnoituloskrowten
ATTN: DVDSOON.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
570-708-8780

Record expires on 05-Nov-2008.
Record created on 05-Nov-1999.
Database last updated on 7-May-2006 19:07:54 EDT.

Domain servers in listed order:

NS0.DNSMADEEASY.COM 66.80.146.130
NS1.DNSMADEEASY.COM 69.10.137.166
NS2.DNSMADEEASY.COM 66.80.146.131
NS3.DNSMADEEASY.COM 64.246.42.123
NS4.DNSMADEEASY.COM 216.88.44.132

This listing is a Network Solutions Private Registration. Mail
correspondence to this address must be sent via USPS Express Mail(TM) or
USPS Certified Mail(R); all other mail will not be processed. Be sure to
include the registrantÂs domain name in the address.

WHOIS for dvdsoon.ca
As of May 2006, dvdsoon.ca doesn`t answer HTTP, but it resolves to the same Class C as dvdsoon.com, and it was formerly a (buggy, nonfunctioning) redirect to dvdsoon.com. Its information is more informative; I don`t usually like CIRA (the authority that manages .ca) much, but at least their "must absolutely have real contact information" policy is useful in this case:

Status: EXIST
Registrar: ZiD.com Division of ZYMOS Computer Systems Inc.
Registrar-no: 1025
Registrant-no: 23968
Domaine-no: 23969
Subdomain: dvdsoon.ca
Renewal-Date: 2006/07/26
Date-Approved: 2000/10/18
Date-Modified: 2005/12/19
Organization: 9086-8316 QUÉBEC INC. o/a DVDSOON
Description: entreprise offrant des services de ventes de DVD par
internet.
Admin-Name: Eric Guiard
Admin-Title: Président
Admin-Postal: 9086-8316 QUÉBEC INC. o/a DVDSOON
30, rue de l`Eglise
Longueuil QC J4G 1H9 Canada
Admin-Phone: +1 (514) 234-7666
Admin-Fax: +1 (450) 677-8934
Admin-Mailbox: draiuge[at]ac.nortoediv
Tech-Name: M. Sebastien Dumais
Tech-Title: Technical Director
Tech-Postal: 9086-8316 Qubec inc. o/a DVDSoon.com
27A, rue de Lauzon
Boucherville QC J4B 1E7 Canada
Tech-Phone: 450-449-4301
Tech-Fax: 450-449-7380
Tech-Mailbox: rotartsinimda[at]moc.noosdvd
NS1-Hostname: ns0.dnsmadeeasy.com
NS1-Netaddress:
NS2-Hostname: ns1.dnsmadeeasy.com
NS2-Netaddress:
NS3-Hostname:
NS3-Netaddress:
NS4-Hostname:
NS4-Netaddress:
NS5-Hostname:
NS5-Netaddress:
NS6-Hostname:
NS6-Netaddress:

Filing a chargeback
If you wish to dispute a charge on your credit card, you can generally do that at any time within 60 days of the time the charge was posted to your account. Pay all charges you are billed for. Your credit card bill is between you and your credit card company, not you and the merchant; you are required to pay it even if there is a dispute, and paying it does not hurt your ability to dispute charges. The credit card company is still required to help you if you make the claim within the time limit, even after you pay.

Before doing this, make sure that there really is a problem. It can sometimes take a long time to ship items. If you have time, attempt to contact the merchant (DVDsoon or whoever you`re dealing with - the procedure is the same regardless) and see if they have an explanation for why you haven`t received what you expected. When you are sure, call the credit card company at the phone number that should be on both your bill and your card. Explain the situation and tell them you wish to dispute the charge. They may ask you for supporting documentation.

Everyone I`m aware of who has make a chargeback within the deadline has gotten their money back. I didn`t. I missed the deadline because at that time I still trusted DVDsoon to make good on the "credit" they had issued to my account with them. Do not believe DVDsoon or any other retailer if they promise you future merchandise via a "credit". Credits are great, but if they can`t make good on them in time for you to dispute the charge should they fail, then you should dispute the charge!

DVDsoon`s Web site currently posts a terms of service agreement that appears designed to intimidate you into waiving your right to make a chargeback. I believe that`s illegal, and it certainly ought to be.

Reporting Economic Crime Online
The RCMP (Canada`s national police force) operates a Web site called recol.ca, for "Reporting Economic Crime Online". I am not aware of anyone who has had any satisfaction from filing reports against DVDsoon through that site, but it appears to be the channel you`re supposed to use for situations like this one, and the one that other police forces will eventually direct you to. If you achieve any results by talking to recol.ca, or any other police organization, please let me know.

The Office de la Protection du Consummateur
The Province of Québec operates a consumer protection office which may be of some interest. I`ve heard that people have had good results contacting this office with complaints about other merchants in Québec. The office has a hotline number: +1 888 672 2556 (probably good only in North America). They answer the phones in French. If you say "Je ne parle pas francais" they will attempt to speak English for you, but they`re definitely more comfortable dealing with you in French. I called and was told that my next step under the circumstances would have to be small claims court.

Special note: "Longueuil" is apparently pronounced like the words "LONG GAY".

Small claims court
If you really want to pursue it all the way, and are willing to travel to Longueuil, Quebec to do it, you can file a case in small claims court. The actual filing can be done elsewhere in Canada, but it appears that the hearing has to be in Longueuil. I`m not sure who chooses what language will be used in the courtroom, whether translation is provided, etc. There are costs associated with this option; you can ask the judge to award you your costs as well as whatever damages you claim. If you are owed less than $100, as most disgrunted customers seem to be, it may not be very attractive to go through this process. There is a statute of limitations that may apply; the time limit seems to be 2 years from when the damage occurs. Needless to say, I`d like to hear about the results obtained by anyone who attempts this option.

Class action lawsuit
This situation looks to me like a perfect example of what class-action lawsuits are for. To successfully mount one of those, we would need one or more "typical" plaintiffs - people who were damaged by DVDsoon - and one or more lawyers willing to take the case. Then we could sue on behalf of not only ourselves, but also everyone else like us, aggregating all the little claims (which individually wouldn`t be worth a court case) into one big claim for the entire amount that was stolen. I don`t have the time and energy to attempt to organize such a thing, but I`d be very interested to hear from anyone who might want to make the attempt.

How you can help
Don`t buy from DVDsoon!
Warn others not to buy from DVDsoon. If you discuss this issue in your Web log or online forum, I encourage you to link to this page.
If you have been a victim of fraud, take whatever steps you can to recover your money. Don`t let the bad guys keep it.
Share your experiences with the comment form at the bottom of this page.
If you know of a good Web-based Canadian retailer for DVDs, especially non-bootleg Japanese animation DVDs (which often are hard to come by on places like Chapters and Amazon), I`d like to hear about it. I don`t want to deal with US businesses for this, because of random extra charges involved in postal imports.
I hesitate to recommend this, but if you have a "rebate" you don`t want to use, and a friend who does want to use it, you could give your friend your DVDsoon account and let them take the risk. Then at least if DVDsoon does make good on the credit, the money won`t go into DVDsoon`s pockets as an abandoned credit. (They are currently claiming they won`t make good on credits after December 2006, but that hardly worries me since it`s pretty clear to me that they won`t make good on credits at all!) I`d rather you not encourage anyone to deal with these fraud artists at all, though.
I do not accept Paypal donations because Paypal are crooks too, and the hosting for this page is already paid for and doesn`t cost enough to worry about, but if you want to support me and you`re a Sudoku fan, I did write a book you might like to buy.
Disclaimer
Everything posted here is my opinion, the opinion of the person who posted it in the case of third-party comments, or factual information obtained from public sources, and I would be delighted to explain that to a judge.

Comment Archive
Only the most recent comments are shown below; I`ve moved the older ones to a separate page for faster loading.



Comments
Benoit from 70.81.98.238 at Thu, 08 Jun 2006 22:10:23 +0000:
SOME FRESH NEWS
9086-8316 Québec Inc. has gone bankrupt on April 2006 for 1,2K
So, as far as legal action against that company it is imposible.
But if we could link Canadian Distribution Services to the previous owner then it`s a different story. But there where orders taken in 2006 that where not honoured. From letters receive and posted in this site it seems the new owner
9127-8572 Qc. Inc. was there in December 2005, so is he hiding behind the other guy bankruptcy.

We are investigating this fact.

Interesting enough the new owner had a receiveble for over 500,000$ .with the previous owner.

This hand change is far from clear stuff.

So now if anybody out there as a way to find out to whom is payment went, so we could find out who cash the money.
Especially those transaction between dec. 2005 to april 2006.

If you can ask your bank to give you the detail of the transaction a trace who cash the money, then we can see if CDS
is as clear as they state.

There is little chance to get money back, but if fairness,honesty and etique are words youn still beleive in then get involve.
I am doing this for 8$ that I lost. Nonetheless I will go to the bottom for principle sake.

Louis Page from 65.93.5.111 at Fri, 09 Jun 2006 00:26:29 +0000:
I saw in my credit card statement that my payment for that orders have been paid at CDS.

The orders for february 28, 2006 and that I didn`t receive yet.

Stan from 207.139.232.210 at Fri, 09 Jun 2006 01:45:09 +0000:
I lost over $1600.00 Canadian to these guys. Please, if you value your money - do not order from them. Once the VISA chargeback date has passed - NOBODY cares - and no one will help you. Taught me a very hard lesson to never order from anyone who charges your credit card before shipping the goods.

Jim Hambrook from 203.173.20.17 at Fri, 09 Jun 2006 05:21:03 +0000:
In December 2005, I had paid about CAN$400 for dvds that were never dispatched.

Like many others, I tried in early 2006 to recover some of these funds by ordering more dvds using the so-called `credits` offered by the new owner. However, the cost of all of these dvds was immediately charged to my card. I was then told that they had been shipped. None of them arrived. When I checked the consignment tracking numbers with Canada Post, it became clear that none of the numbers existed. They all had an extra digit and were therefore bogus.

So, the entire operation was, and it seems still is, fraudulent.

I managed to get credit card charge backs for the 2006 transactions (amounting to close to $400) but, so far, not for the 2005 transactions.

AVOID DVDSOON AND DVDIMPORT!!!

Benoit from 70.81.98.238 at Fri, 09 Jun 2006 12:47:31 +0000:
Thanks Louis and Jim for those extremely valuable information.

if we can mount evidence that CDS, does charge money on credit card and do not ship items, then autorithy may acccept to re-open the case.
For now their comment is "case closed because of bankruptcy"
but it is not CDS that is bankrupt.
So people continue to add info with experience related to CDS.
If you want leave your e-mail, some people who are investigating
may need to contact you.
Otherwise come back to site reguralely for development.

B-man from 192.197.178.2 at Fri, 09 Jun 2006 15:42:41 +0000:
My story is the same as everyone else`s: I placed two orders totalling CAD$50 with DVD Soon before realizing that they will probably never be shipped. Have since launched a dispute with my credit card company for non-receipt of goods. With luck I`ll get my money back. Otherwise I plan to file complaints with the BBB-Quebec, RCMP Recol and other consumer protection groups, as well as Google which accepted them as advertisers and were responsible for me finding their website in the first place. I feel stupid for having been scammed, but am angry enough to report these crooks to the proper authorities. Am also warning friends and family through word of mouth to prevent others from being burned. Only wish I`d found your website sooner (sigh).

Louis Page from 70.48.96.157 at Fri, 09 Jun 2006 16:30:08 +0000:
Benoit my email address is PBSL[at].ac.ocitapmys

I would like to talk to those people that you talk.

Darren from 84.13.35.56 at Sun, 11 Jun 2006 02:51:50 +0000:
I am still awaiting a credit for over two months. I stupidly placed more orders though as the prices had dropped. I am now wishing I hadnt. I seriosuly want to see these guys go down. Let me know what you need me to do. Its almost like they have been given free regin to rip people off by the Canadian authorities.
I want the Canadian authorities to answer to why they have let this go on so long.

Marc from 60.240.185.118 at Sun, 11 Jun 2006 15:01:53 +0000:
Darren dont wait for your credit form them it wont happen as i found out.

You must notify your bank and do chargebacks to your visa or credit card to retrieve the money.

It works...

Just get all your bank statments with the values and you should be able to do it.

I have twice once in November last year on dvd soon (6,000)

and 1,500 this time between soon and import....

Got my cash back not a problem..

They simply dont creidt your account (Dvdsoon or DVDimport) they are thieves.

And if you didint recieve any orders do chargebacks on them as well.

GOODLUCK.

Miroslaw George Zakrzewski from 86.128.39.212 at Mon, 12 Jun 2006 10:24:39 +0000:
1. I am still waiting for a refund for Order No: 2055532 (Simpsons Season 6)

2. Order No 2066186 (Barbie and the Magic of Pegasus) which was supposed to have sent on 21st april has still not arrived

3. Order No. 2044893 (Lady and the Tramp) which was supposed to have been sent out on 28th Feb and again on 26th April has still not arrived

4. I am still waiting for credit refunds from 22nd March and 26th April

5. Invoice No 2086894 has been in packaging since 28th May

6. Order Numbers: 2078416, 2078454, 2078464, 2078492, 2079139 (and the balance of Order No: 2080169) ordered between 25th and 27th May have not been shipped even though they are all supposed to be in stock.

david from 124.168.20.24 at Mon, 12 Jun 2006 13:18:29 +0000:
People should note that items listed as shipped between April 19-21 have not been received by anyone anywhere!

Chris from 207.236.181.71 at Mon, 12 Jun 2006 14:31:51 +0000:
Used to love that website for their prices and expediency; now it sucks ...
Like many others, I tried in march 2006 to recover some of these funds by ordering more dvds using the so-called `credits` offer. However, the total cost of all of these dvds was immediately charged to my card without the credits. I was lucky because I did receive 4 out of those 6 DVDs (got them in May) but I do not think that I will ever get the remaining 2. Still have about 35$ worth in credit and 36$ worth in rebates which I have to consider lost now :-(
Only wish I`d found your website sooner because the only reason I ordered back in March was to get some of my credits back ... my lost would of been smaller if I wouldn`t have ordered again !
Un homme averti en vaut deux :-)

B-man from 192.197.178.2 at Mon, 12 Jun 2006 16:15:24 +0000:
So far the dispute I launched with my credit card company is working. I just received an adjustment for CAD$12, the value of my second order, from the merchant`s bank. I`ll let you know when something more develops with the first order, worth about $38. I`ve drafted my complaint for the RCMP-Recol program and will file it as soon as my dispute is finalized.

I know it`s been said already, but it bears repeating: The ONLY recourse we seem to have is to launch a dispute through our credit card companies within their timelines. Please don`t hesitate to do so.

Fred from 207.164.136.2 at Tue, 13 Jun 2006 17:26:38 +0000:
Has anyone tried to get the media involved in this? With a spot in a paper, or maybe even a tv newscast, public awareness will shoot through the roof, and hopefully our cause will be listened to by the Canadian Authorities. I live in Toronto, and really dont understand how they are allowed to continue to operate - liturally hundreds, if not thousands of people have filed complaints against these guys and nothing has been done about it. The complete in-action of the authorities disgusts me. They should get off their backsides and put these theives out of business permanently.

JMS from 66.57.96.206 at Wed, 14 Jun 2006 00:30:59 +0000:
This is an interesting message I got from DVDSoon awhile back while trying to reclaim the several thousand dollars taken from me. I find it strange that the `new owner` would have the exact same employees. Maybe we can call and ask her?


From: DVDSoon.com - Customer Service <ofni[at]moc.noosdvd>
Date: Jan 3, 2006 1:04 PM
Subject: Re: DVDSoon.com : Order Payment Confirmation


Dear Madam;

My apologies for the delay of my reply as the administration part of our office was closed for the holidays. In all honesty I do not know what will happen by contacting the other company. I, personally, have not heard from them in months as I was laid off and have not heard from them since. What I do know if that the assets have been purchased by Canadian Distribution Services which is also the same owner as DVDImports who also called me to work for them. The assets include the technologies as well as trademark of DVDSoon.com Unfortunately the debts that the other company accumulated were not transfered with the sale. I was not provided with any information as to how they would be proceeding or what they will be doing as they are no longer a part of DVDSoon.com Once again I apologize for the inconvenience.

---

Natasha Bonfield
Customer Service Center
Centre De Service à la Clientèle
DVDSoon.com
une division de / a division of Canadian Distribution Services

Ezzy from 80.221.75.90 at Wed, 14 Jun 2006 19:44:05 +0000:
Placed an order in Feb, not retrieved it yet even though it has been in "shipped" status since Feb...

Anyway, the transaction recipe clearly states that the payment was done to CDS. Hopefully helps.

I just wish I would have found this site sooner. Life`s a bitch, I guess.

JSB from 70.30.80.197 at Thu, 15 Jun 2006 06:02:41 +0000:
As of today, I can no longer log in to their website. Instead I get an error message indicating that either my login or password is incorrect. But first, some history...

I placed an $85.00 order on October 18, 2005, apparently just before they changed ownership. Like many people, I had placed numerous orders before and been very satisfied with both the service and pricing. Without knowing they had changed their iFidelity policy of free shipping, I opted for partial shipment thinking everything would still be shipped free.

By November 29 there was still no indication of what was happening with my order and no one was answwering their phone lines any more. I decided to cancel the order and on November 30 received an email from them confirming the cancellation.

Then on December 15, they sent me an email informing me my order was ready to ship and confirming a credit card transaction of of $51.25 for part of the order. I immediately emailed them advising them of their mistake including a copy of their cancellation confirmation.

On December 20 I received several emails from Natasha Bonfield first apologizing for the oversight and agreeing to re-cancel the order, then apologizing that some of it had been shipped. She advised me that I could refuse the items that had been shipped and I would receive a credit. I mistakenly thought "credit" meant credit card refund. I did receive the shipment on December 21 and sent it back via DHL, the courier in Mississauga that processes their orders locally.

It took months for them to acknowledge receiving the shipment back and then in March 2006 Natasha emailed me saying they had received it and I would receive my credit shortly. I regularly checked my credit card statement but to no avail. At this point they were no longer even responding to emails and I had sent some pretty terse ones. Finally at the beginning of June I accidentally discovered the credit and rebate in my DVD Soon account. Since there were 2 titles I still wanted and the price was so good my credit and rebate would have more than covered the cost, I placed an order on June 11. Too bad I hadn`t seen this website before. I received an order confirmation email on June 12 but subsequent visits to my account did not show anything happening with the order. Now I cannot log in any more. After seeing this website I checked my credit card statement online and no charges have been placed but I will be watching it like a hawk. This time I will definitely meet the 2 month deadline for chargebacks.

Erm, we know... ;)

---

Site Reviewer
www.DVD.Reviewer.co.uk

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They seriously are a pathetic company. Never be conned by their cheap prices as the amount of time it takes for them to send you your item is ridiculous. They have zero items in stock and make money by taking your money instantly and then holding it for interest generating purposes.

They ignore all emails because they probably get about 10,000 complaints per day.

Where you been living mate - in a shack in outer Mongolia? :D

I think that is probably the longest post I have ever seen on this site! Its not like it told me anything new either.

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Site reviewer, DVD Reviewer

My Top 20 Horror Movies ---- My DVD Collection
Box, toaster, aluminum, maple syrup.