Page 1 of Dodgy Deals at Deep Discount

I made use of the Buy One Get One Free Offer at Deep Discount last month. I received my first DVD after a few days then yesterday I noticed that the 2nd DVD had been cancelled in my account saying it was no longer available. I emailed them asking why it had been cancelled and they replied that I shouldn`t worry as I haven`t been charged for it!

I think they might have missed the point. I ordered 2 DVD`s on a BOGOF and they have sent me one DVD at full price! This is a very dis honest trick as I would not have bought either DVD at full price. I have wrote back to them and am waiting or a reply.

Should be interesting to hear how they counter that argument

Their reply to my email was:

You were charged only $23.99 for the item ABD013215 (EVIL DEAD 2-BOOK OF THE).
We are not responsible for items that are discontinued by the manufacturer.
Since the special is no longer offered, we are unable to honor the 2 for 1
pricing.

This seems wrong to me. Anyone know if they are allowed to do this or not?

I`d check with your locla trading standards authority on this one. Going back to my uni days when I had to cover business law, I think it may be classed as a breach of section 1 of the act:

What are the offences under the act (relating to goods)?



Quote:
[*]The Act makes it an offence to:

Apply a false or misleading description to goods (e.g. by writing it down, making a verbal statement or by turning back a car`s odometer); or
Supply or offer to supply goods to which a false or misleading trade description is applied. A person exposing goods for supply (e.g. in a shop) or having them in his possession for supply (e.g. in a storeroom) is deemed to offer to supply them for the purposes of the Act.
These offences are strict liability offences i.e. it is possible for a trader to commit an offence without intending to do so.

You should have a look at this website for more info. I think distance selling rules may also apply as it was an online purchase.

Good luck, hope it helps. Keep us posted.
:D

Thanks for the info Kakuzato. The link to the DTI website is interesting. These laws apply to the EU though and this is an American company so I imagine they have different laws. It`s not alot of money but it`s a bit of a principle thing really.

Well I sent another email asking to return the DVD that had been sent and get a refund. I got another reply today appologising for the inconvenience and saying I can order another DVD to the same value and they will send it free of charge.

It`s unfortunate that it took so much complaining and so many emails from me but at least they are willing to hold up their end of the deal. One thing I can say for Deep Discount is they are very quick to reply to emails!

Good for you, glad you managed to get some closure on it. Don`t think i`ll be using them soon. You may want to have a look at www.dvdconcept.com

I`ve ordered from them in teh past, they`re good value and you avoid taxes etc because they ship via Switzerland. I`ve never paid tax once in over a dozen purchases.

:D