Page 1 of V21/Biscit/Any ISP Supplied by Netservices - Avoid, Avoid, Avoid!

It`s a sorry tale, I wont go to great lengths here, but you can follow it in my blog if you fancy a laugh! http://random.freepgs.com/blog/

My ISP, V21, was taken over by Biscit. Since the takeover, I have been trying to leave. My cancellation was in and I was waiting for a MAC when Netservices, who provided the broadband service to V21, decided to cut off 9,500 customers because the companies are squabbling over a bill!

I have no idea whether the disputed bill is fair or not, all I do know is that I have no broadband, and unless I sign up to Netservices preferred ISP (not bloody likely!), I will continue to have my net blocked until the 24th, when Netservices may hopefully deign to order a cease on our lines. However, they did this to another company recently, and their ceases have just been put back another week from the 17th to the 24th, or possibly the 27th!

Apparently there is nothing Ofcom can do about them a) sitting on our lines but not allowing us to use them for two weeks and b) ceasing a line I paid the bloody activation fee on.

So, if you`re looking for a new ISP, Netservices have pulled this with at least 3 ISPs, and I`ve heard of other companies having trouble getting MACs from them - AVOID!

And Biscit - well they`ve not exactly covered themselves with glory - first they told us all to phone Netservices and ask for a MAC, which they refuse to give, wasting our money and time. Then secondly they announced an 0845 dialup as `free`, costing some people a large amount of money. This I`ve reported to Trading Standards. Now, they`ve basically washed their hands of us, unless we are stupid enough to go back when our lines are free, in which case we get a free month!


And that`s the abridged version! :D

I have a dialup line through V21. It used to cost me £6.99 a month for unlimited dialup - which I was happy with as I hardly dial in and when I do I don`t tend to download much. Since V21 moved to Biscit, this appears to have been reduced to £4.99 a month, which is great - except they charged me 3 times in the first month and I`ve never received a refund dispite ringing and emailing their accounts and customer services departments numerous times.

They don`t respond to emails and the queries I have made through their secure account web site have never been updated.

I was planning to upgrade to Broadband soon and until recently I was considering V21/Biscit as an option - but not anymore.

This item was edited on Friday, 24th November 2006, 12:43

The whole thing is a right mess.

However, BT ceased my line 10.55 friday night, by saturday night I was happily surfing on Orange! Pretty good going.