Page 1 of Jungle.com - a sorry experience

Has anybody else had trouble with Jungle lately?

I had to return a product as the box was damaged. That was more than 8 weeks ago and I still haven`t had a refund. I`ve sent them loads of e-mails, along with a fax and a complaint letter. They`ve given me about 4 contradictory excuses and are promising a refund but just never deliver.

It`s the worst experience I`ve ever had with any retailer.

Even Trading Standards haven`t been able to get a response and I am seriously wondering if the small claims court is the only way I will get my money back!

Has anybody else had a similar experience? Or has anyone got any advice?

Cheers

Paul

Tell them you are gonna take them to the Small Claims Court if the issue isnt settled, A letter by Special Delivery did the trick for me and I got my £120 back with a letter of apologie!!!

Hi Paul

Oh you got me on a right soap box now, I ordered a LCD flat panel from this sorry retailer, on the 31st Oct, I checked on order tracking and it said dispatch 9/11/01, I wasnt too happy, and after waiting 1hour 50 mins on the phone to customer service (thats a laugh) Oh and not getting to talk to anyone in all that time, I faxed their HQ, I tried emailing them to cancel the order, which was increasing the dispatch date each day, (and still is last time I checked).

I got excuses like "We cant cancel at this stage, just refuse delivery" crap, they hadn`t dispatched the item but couldn`t cancel. I emailed Which web trader too, I advise you to do the same, they weren`t too happy but are "working with Jungle". I got a phone call from the HQ the next day, full of apologise "we are implimenting new systems blah blah!!" We will get this sent out to you today, I told them to cancel it I didnt want anything from them, "Fine its cancelled as of now" Phone went dead very quickly lol. This situation with Jungle is not acceptable, I even posted a review slagging em off goodstyle but it never went up on the board. Unbiased customer reviews there then.

I am sorry to rant on but they really p**sed me off with the total lack of CS.

I bought the same item from Ebuyer which cost me 10 pence more than Jungle but inc Next day delivery.

This item was edited on Sunday, 11th November 2001, 23:41