Page 1 of Ebay Help

Hi All,

I thought I would try here as you seem to be a nice bunch ;)

I have recently won my first item on ebay however the item which i received ended up being a fake. This was pointed out to the seller and he stated he would refund me. However after nearly 3 weeks of numerous Text messages and telephone calls i have still not received the refund although i keep getting promises. He now tells me that I have to claim the money back from him via my Ebay account to ensure all is settled correctly however I can`t see this is possible. The amount due is approx £110 and to say this has left a bad taste is an understatement. I have now opened a dispute within Ebay and the seller has openly stated he will still refund me. What action can i take to ensure he does ? I have a paypal account but he states his was closed due to fraud. I given the guy plenty of opportunity to resolve this. Would the police be interested ? Trading Standards ? I have the guys mobile number, Bank account details and address.

Thanks for any help

Madgpol

Did you pay via paypal ? if so, was a paypal dispute opened when you started the ebay dispute ? (it usually is)

No payment was not via Paypal. Payment made via Internet banking :/

Internet banking

can you clarify that ? for instance, was it direct bank transfer or a proxy service like western union or bidpay ?

sorry, but it could be important.

Direct bank transfer. Spoken to my bank and they are not interested. We don`t bank with the same banks so it would have taken 3 days to clear. I have his sort code and bank account details but my bank state that the transaction was not fraudently carried out so i can`t ask for the transaction to be reversed.

thats the problem with direct transfers, you have no comeback, it`s almost the same as putting the cash in his hand :( i always stick to paypal, that way you have an excellent chance of getting your money back.


i`m afraid this ones in the lap of the gods :(

you could launch a claim in the small claims court to get your money back, odds are the letter from the soliciter will make him refund you asap.



The Bigman Cometh

Quote:
He now tells me that I have to claim the money back from him via my Ebay account to ensure all is settled correctly however I can`t see this is possible.
Ask him how you are suppose to claim the money back through your Ebay account. :/
Dont get angry with him and dont give him any abuse just bite your lip and be civil to him and if he can`t tell you how to get your money back through your Ebay account then ask for a cheque,you did right to get Ebay involved.

...................Its not you again is it Bats :) :) :)

This item was edited on Sunday, 25th September 2005, 00:40

Cheers for the replies. i`ve followed your advice so far but it`s the amount of time I`m having to waste chasing him that`s p*****g me off. I guess I need to be patient and hope it comes good.

Cheers

Madgpol

Theres no point chasing him he`s obviously not going to pay up.

In the My Ebay page about halfway down on the left you`ll find a link called Dispute Console Follow the link to open a dispute with the guy and follow the instructions. You should be able to claim a maximum of about £120 iirc via Ebay`s claims procedure if he won`t refund you but Ebay will charge you £15 for the privelege. After that neg the bastard. For more help ask on the New to Ebay discussion forums. Good luck.


All rights reserved. All wrongs reversed.

This item was edited on Sunday, 25th September 2005, 13:47