Page 1 of virginmedia emails?

hi guys,
just had a odd email from virgin, do you think this is some sort of scam?
i phoned virgin and they just did not have a clue!

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Dear Mr

Virgin Media Account Number

We`re just writing to let you know that we`re now ready to take a payment of £25.00 for your Virgin Media services. It`ll be taken on or around 05/07/2007.

The good news is, you don`t need to do a thing - it`s all ready to go.

And just so you know, you may notice these details on your bank statement:

Originators Identification Number: for Virgin Media Payments Ltd

Payer`s Account Name:
Payer`s Reference Number:

Don`t forget, if you`ve got any questions about your account, please give our team a call. To find the contact details you need, just visit our website at www.virginmedia.com and click on `Contact Us`. We`ll be happy to help. And just so you know, we can`t receive replies to this email address, so please call our team instead.

Kind regards,

The team at Virgin Media

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dont know where they got £25 from as i am on the 3 for £30 deal, any of you have anything like this before?
thanks
PB


xbox live: buttoncup

Im going to go for the `Ring them and find out as they will be able to tell you more than a DVD forum` option.

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What im listening to (if youre interested)
Newly MySpaced fwiw *Updated..badly*

Im supposedly on 3 for £30 too but have been charged nearer £25 for two months (im saying nothing as the idiots incorrectly overcharged me for the first 4 or 5 months they were in control of the company and I had to spend ages on the phone sortnig it out) so it may be some offer they`ve not advertised much

The copy of the e-mail you post does not appear that weird to me, i mean they arent asking you for any details or asking you to click a link to complete a form or anything. It may be that they have a new practice to alert people electronically where possible as opposed to issuing a paper sales invoice to send to you

Best thing to do though is to pick up your phone and dial 150 and ask the person at the end of the line to confirm it



(i actually am thinking of e-mailing them to complain as since they took over from ntl there "faster than anyone else" broadband service has dropped out on me two or three times every time I am on the net - which isnt good in the middle of a poker game - and i never once had that problem with ntl)
Chris

A.C.C. Member
LFC
YNWA

This item was edited on Tuesday, 19th June 2007, 16:16

That`s what I get each month. It is an advance notification of them taking out your monthly charges, that`s all.

Bill

thanks for that, it just worried me a bit as never had anything from them before, i did phone them but they where useless did not know what i was talking about.
thanks again!
xbox live: buttoncup

In my recent experience with Virgin Media, they don`t seem to know their arse from their elbows in my opinion.
I ordered the broadband/TV service at the beginning of the year while it was NTL. A few days after I went on holiday but ended up landing a job while I was away and staying away for a few months. Tried e-mailing them to cancel the service within 14 days explaining that I couldn`t phone them from abroad (to be honest because I knew I would end up being sent round many departments and it would cost me a fortune). No reply, no cancelled contract.
Tried again when I got back into the country in April, and was told that it would be cancelled and I would need to arrange to have the box picked up which I set a date for with them. They then failed to show up on that day. Called the following day and was told their system was slow and would get a call back which also failed to materialise.
It also transpires that they hadn`t cancelled the account so I got on the phone to them again. 5 departments later they confirmed it had def been cancelled (I had previously cancelled the direct debit). I still had outstanding debit which I paid on a card.
Then at some point I get told I was due a refund which isn`t processed automatically and I have to request, which was sorted.
Finally get a letter saying that I need to return the equipment and can I call or e-mail.
So rather than waste another 25 minutes of my life on the phone to them I e-mailed them explaining the situation and that I would be leaving the country for 3 months shortly and am unwilling to spend another day waiting for them if they are not going to arrive (was polite about it). No reply to the e-mail but a few days ago I get one of their guys dropping a card through my door saying he turned up to pick up the equipment "as arranged" - which wasn`t true at all.
I know they are now going to chase me for the box which is in storage, but to be honest I have wasted so much time already on this bunch of cowboys that I have very little inclination to waste any more on the offchance that they actually turn up.

Apologies for the long post etc, and the irrelevence to the original subject but that is just my opinion on the company. I don`t know if my problems have been down to teething issues since virgin took over, but to be honest I would recommend using another provider.

Johnboy

thanks for that post, it does sum up ntl/virgin from the take over, loads of problems now its gone virgin, not 1 when it was ntl!
oh and still no sorting out of the whole sky1 thing ! :(

xbox live: buttoncup

Quote:
not 1 when it was ntl!

It`s still NTL. NTL bought Virgin Mobile and the right to use the name "VirginMedia" - presumably since the Virgin brand has a better reputation than the NTL one.





www.soundalikes.com ~*~ glitterkat.stumbleupon.com

Not any more.

Exactly. :(




www.soundalikes.com ~*~ glitterkat.stumbleupon.com