Page 1 of Ebay advice needed

I sold something on ebay (under £5) and posted it in just the first class post. Had a message yesterday saying that the envelope had been delivered but had been damaged and the contents were not inside. Where do I stand with this? Should I refund and take the hit?

Refund and get a claim form from the Post Office.


www.soundalikes.com ~*~ glitterkat.stumbleupon.com

yeh, refund - not worth a neg for a fiver.

I always send recorded now and add the price to the postage.

why take life so seriously..its not like you are going to make it out alive

This item was edited on Sunday, 18th May 2008, 10:24

like they say above /\ refund then get onto the post office.

9/10 ebay & paypal will side with the buyer anyway.

And 10/10 if the item wasn`t sent with a tracking number.



www.soundalikes.com ~*~ glitterkat.stumbleupon.com

For anything under the value of £34 all you need do is ask for a proof of posting chitty at at the PO at the time of posting and you`re covered if it goes missing. I had a parcel go missing at Christmas and got £34 without a problem.

For items under £30 I just get a free proof of posting when I send stuff. Just ask the post person behind the counter when sending. Only had to claim once and even though it was a vase that according to the website wasn`t covered they stumped up the compensation without a whimper.

It may be worth getting the buyer to send a pic of the damaged packing to aid your claim.

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You got us into this parking lot pal, you can get us out!

as an example of how s***y ebay/paypal are regarding sticking up for the seller, my wifes been using my ebay account for buying & selling jewelery (or should i say ruining my ebay account :( )

anyway, she sold a gold cross to somebody in the U.S, i told her not to send it & cancel the auction as wh clearly state UK only & actually block anybody "registered" outside the UK from bidding, but this one got through, iirc it was about £30 inc registered shipping, the item was delivered, & all seemed fine, then after she`d had it for over a fortnight she suddenly, & without any contact to us began a claim procedure with ebay & paypal, saying the item was damaged upon delivery (odd, since she`d been wearing it for a fortnight :/) we asked why she hadn`t contacted us directly etc, but got no reply, we made our case to ebay/paypal, but it seemed they never bothered really getting involved, & the whole process seemed very automated, (i reply/you reply/ etc) then the seller got an automatic refund, so she gets the item, & the gold chain that was attached, & we get the money taken from our account with sweet f-all to show for it :/ & f-all we can do about it....

i did of course severely beat my wife about the head, but that was the only satisfaction i got :/

i did of course severely beat my wife about the head, but that was the only satisfaction i got

Not a complete loss then ;)

allways a silver lining :)