Page 1 of help philips 610

hi my frist dvd recorderd i brought was the philips 70 which messed up after about 2 weeks just had enough of it so took it back to argos and put £20 to it and got the 610 which as over a time off a couple off weeks going wrong as well i set the timer for a film the other night got up in the morning and found that the time had junp 30 mins so the film was cut short so the endding was missing so that was no good so last night i did`nt do the timer for the program i recorded i pressed rec on the remote and left it it was still taping when i went to bed but when i got up this morning it cut off after 1 hour then came back on for 9 mins then went off so the ending was missing so can`t watch it so well pi--ed off.it should have taped 2 hours last night but only got 1 hour then 9 mins with the ending missing not sure wot to do now take it back and change it or get a different model?? just can`t understand why i recorded 1 hour went off came back on for 9 min then went off again????????

It is apparent that are a number of issues with the 610, as has also been reported to be the case with their earlier recorders.

I have had several unexplained clock changes in the last week, so it is no longer safe to set up a TIMER recording.

My Recording LED has failed.

The machine regularly switches on for a couple of seconds, interupts the viewed program, and then shuts down. It also reacts to a variety of other remote controls.

Like you, I left a 2 hour TIMER recording running when I went to bed. When I got up 8 hours later it was still on and recording. Presumably it had locked up and was looping over the same section of disk. This will not have done the equipment`s longevity much good! It is clear to me that you can not confidently and reliably set up an unattended TIMER recording, as you have discovered also.

It is hard to understand why Philips put out equipment with so may obvious basic problems. For example, the fan in the 610 contined to run in a complicated manner even when the machine was switched off and cold. This was daft and it has since been corrected by a firmware update, but why put it out like that in the first place?

I have asked for Philips` advice about the TIMER problems but they have not responded.

See other threads regarding the 30min jump.

If you telephoned/emailed Philips it would be interesting to know the explanation of the interrupted and shortened recording. For some faults they advise taking the unit back. I have already done 1 swap.

I obtained one of the Sainsbury`s £99 bargains, so am putting up with software faults in the hope that they`ll be corrected before the warranty expires. If you paid more than this you may feel its not worth waiting and choose another model/brand.

i just emailed philips and waiting for there reply i think i am going to to take it back and exchange it for another but i don`t feel confident

I do not think that there are any other threads that help to explain the TIMER jumps, and Philips have acknowledged but subsequently ignored my enquiries about this.

I also bought from Sainsbury`s. I have searched extensively but can no longer find it in stock to exchange. Customer Services tell me that it is obsolete and no longer stocked, and that they can not help or advise - it is up to the store who sold it to resolve. There is a circle of unhelpfulness evident between Sainsburys HQ, the store and Philips. I am also aware that machine swapping is unlikely to help as I now believe that it is the design that is faulty. Ultimately a refund is probably the only practical way to sort this out, but I would prefer a working recorder so will await further firmware updates first.

There is a lesson here though for anyone who is thinking about buying one and has not yet done so!

just looked at the machine and it as jump 30 mins again???????????

Unplug the aerial, see if that makes a difference.

Philips and all that.

Did upgrade 1 but not the latest and timer is fine - must be the latest patch I assume.

Swapping out - on day 364 of the year I will take the machine back and get my money back from Sainsburys - free year rental - if they don`t do a swap as the 3 month machine is already obsolete. Can`t find any fault with this logic.

Machine was more stable on first upgrade and I can live with it. In a year, there will be other £99 machines. And not from Philips. And I will have top quality recordings.

just got back from argos to excahange my 610 but told me it is not they policy to exchange but told them that they have allready exchange one about a week ago and this one as got a fault as well she said but not by me so i said yeah but your company did so she got the durty manager who said the same so i said you have sold my a faulty machine that i can`t use so i want to exchange it she said no so i said just give me back my money then and she refused that as well then she told me to leave the shop or she would call the police so i am not very happy so i have just rang customer services he said he will ring up the shop and get back to me in about a hour.

You should have got her to call the police,I would have and then caused a massive row in the shop, Argos use to be customer friendly once upon a time.

This item was edited on Wednesday, 10th November 2004, 15:53