Page 1 of Tiscali Broadband Keeps disconnecting - help*

It usually happens when I leave em*le running for any period of time. I lose the broadband connection and even when I then double click on Internet Explorer, nothing happens. I have to unplug the usb from the modem thingy, then replug it and the connection gets found again. This has only started happening recently.
I cant recall making any changes in IE:Tools:etc, but am I overlooking anything blatantly obvious?

P

I bet it`s a sagem f[at]ts 800E3 modem there f***ing s*** i have the same problem.




(A.C.C Founder)

How did you guess!!!

I swapped the modem for another one (same model) and the same thing keeps happening.

Any solutions, people???

I sent tiscali a stinking e-mail yesterday about it (still waiting for a reply).
People have advised me to quit tiscali and pay my way out of the 12 month contract but i don`t want to give the bastards cash for something i aint getting.




(A.C.C Founder)

It`s not really the modem - that is the standard modem provided to Tiscali customers. The issue is that Tiscal (like many other ISPs) intercept web links and by doing that the software is prone to DNS issues. If you do leave, then try someone like Pipex or BT who uses no such thing. Of course you pay for what you get. Pay for cheap stuff and you get the quality (or lack thereof) and the service to match.

Same ISP, same modem, same problem... :(


What is it, boy? Fire? Earthquake? Hippies?

Just had this reply from tiscali

Quote:
Thank you for contacting Tiscali Customer Support.

I gather from your e-mail that the internet connection disconnects every now and then.

It seems that you have been facing an issue of intermittent connection. This is the failure of the modem to maintain constant synchronisation with the Broadband Device in the local exchange. This particular fault is often the result of an incorrect physical set up, but may also result from a line fault (including high noise levels), equipment failure (modem/filter), or the presence of some equipment close to the modem that is interfering with the broadband signal.

If the issue persists, please check if the spyware and adware is installed on your computer. Please refer to following Web
site to know about it and remove it too.
This should resolve the issue. In case, the issue persists, please write to us. We will be happy to assist you.

It seems they don`t read their e-mails properly as i explained that i check all of the suggested problems tossers.
Time to get more aggresive with them.







(A.C.C Founder)

Just sent them this

Quote:
It does seem that nobody actually read the complaint that i made,as in my
complaint i CLEARLY stated that i had tried all of the suggestions you made
in your reply.
My connection seems to disconnect at least twice an hour and after research
on the internet i find that this is not an isolated problem.
Now that i know this i feel that you have broken your side of the 12 month
contract and i will be sending a complaint to ofcom as i feel you have been
most unhelpful in trying to put this problem right.




(A.C.C Founder)

dkuk,

Tiscali are fobbing you off with that ridiculous comment about the modem. Tell them that the modem is not there to maintain sychronization - it is absolute rubbish and it doesn`t work like that at all. Also mention that it is a DNS issue and you don`t want Tiscali intercepting your links. Let`s see what they have to say about that?

I cant understand why its only just started happening? Like only in the last month or so...

What p***es me off is that I pay for Tiscali for Broadband at my parents home (I have ntl at my house), and they hardly ever go on line, so for each monthly payment, it gets used for about 8 days if that. And when I come to use it, its sh*te!!