Page 1 of Icebank The bank From Hell

ICESAVE Bank the bank from hell.
I invested in this bank in November, & when I went on line to check, I could not log on due to them "NOT RECEIVING MY MONEY" which was sent via BACS, I gave them my bank details & said that they would ring back-
Guess what did they ring back? NO
Try ringing their non-geographical number 0845 605 6050, they say that you may have to wait "upto" 20 mins, Quess What- I was on hold for 55 mins before I put the phone down. Wasted my telephonecall charges !!!
Trying Emailing them, all you get is the automated Email.
Finally, I lost my temper, & emailed them that as they didnot answer the phones nor that they replied to the emails or rang back when they said they would, I was going to report them to the FSA & the Banking Ombudsman.
This morning they did RING me & asked again for all the details that I had already supplied them & promised that they would ring me back today. Did they ring back? No they did not!!
Iam not a happy man at the moment.
I will be writing to thier complaints dept & also will be contacting the banking Ombudsman.
Am I the only one who is experiencing problems with them? >:( >:( >:( >:( >:( >:(

They are completely useless.

Asked us to make the initial deposit, without yet having all our account details... erm, so how do I get it out again if I need to ? Emailed them several times - each time the "we will get back to you within X days." went up ! 7, then 10, then 14 etc etc.

Binned them off - went with Bradford & Bingley e-saver. Not quite as good a rate, but British, and really good customer service.

Still no joy.
I emailed FSA, who emailed me back with the address details of the Icebanks complaint Officer.
FSA also told me to ask them to spell out their Complaints procedure.
I emailed & also sent a letter to the \Complaints officer, but guess still no reply !!!.
How the ph**k can you get an answers from these waste of space idiots?
I will keep spamming emails to them everyday for 7 days & then I will pass it over to the Banking Ombudsman.
I also have an a/c with Bradford & Bingley. They pay a reasonable rate of interset (5.6%) not as much as Icesave, but atleast you acn get your money when you need it.
I invested the minimum (£250.00) to earn 5.7% and was going to transfer the rest after a/c was up & running, but now, I will stick with Bradford & Bingley !!!!
ICESAVE is a UK bank, part of the Icelandic Bank. Their customer service is in UK.

My credit card company`s customer service is based in India & they answer the phones within 3 mins & are ever so polite & professional.But in UK, the customer services are crap!! apart from Bradford & Bingley !!!

Never heard of them.....just my opinion, but I wouldnt put my money with a bank I had never heard of

If you have a regular amount to save (up to £250 a month) then there are some great rates available just now, albeit for a limited amount of time. I am currently getting 10% from Alliance and Leicester. ONlY for first year, then i will close and move on. I saw 12% advertised recently, poss by HSBC. Down side is you have to open a current account with them and pay in 500 a month. I have a standing order set up to transfer the £250 balance back to my "real" current account.

Bob B

This item was edited on Friday, 16th February 2007, 09:43

Sounds like there is a bunch of folks with too much money - and a number of others ready to solve your `problem`

check out the last page of this ICESAVE pdf.. http://news.icex.is/newsservice/MMIcexNSWeb.dll/newsattachment?attachmentnumber=17294

contact details for them in London, Birmingham & Cardiff.. might help someone..

and for trades description, the Geneva office address is 20 miles outside Geneva in another feckin county!!! Very economical with the truth they seem to be..

This item was edited on Monday, 19th February 2007, 14:49